Transformation Assurance Manager

Job Description

Why this job matters

A transformation delivery key control framework has been designed and is in the process of being implemented across the BT Group. This role will be lead on the assurance against the key control framework to confirm the operating effectiveness of the controls and on a series of targeted deep dives across the portfolio.

The role works closely with the Senior Manager of Transformation Assurance, Transformation Governance, Group colleagues and unit transformation teams to design and implement 2nd line assurance of BT’s transformation portfolio.

Key elements of the role include:

Delivering Independent Assurance Reviews

• Execute risk-based assurance reviews across transformation programmes and projects, ensuring adherence to the transformation standard and key control framework.

Monitoring Risk and Compliance

• Identify, assess, and escalate transformation risks, recommending interventions to mitigate potential delays, cost overruns, or scope deviations.

Championing Continuous Improvement

• Support in the development of best practice tools and templates.
• Drive the adoption of best practices in assurance methodologies, tools, and templates, fostering a culture of learning and efficiency across transformation teams.
• Track assurance recommendations and management actions through to conclusion to confirm identified risks have been suitably addressed.
• Support first line in robust self-assessments against the key control framework, identifying opportunities for improvement and providing specialist support in addressing areas of concern.

Providing Stakeholder Reporting and Insights

• Produce clear, concise assurance reports for senior stakeholders, highlighting key findings, risks, and improvement opportunities.
• Support with the drafting of twice-yearly summary reports on assurance activity to transformation governance forums including Transformation ExCo.

Key Skills & Experience required

The ideal candidate will have had experience working within the transformation field within large – ideally international - FTSE 100 companies, or within professional services/consultancy. We will consider a range of candidates, even if they do not meet all the criteria listed.

Skills

• Problem solving: proven ability to identify risks and issues, and provide robust recommendations to support management in resolving.
• Stakeholder management: strong relationship skills to work across organizational boundaries and influence stakeholders.
• Discipline: ability to set standards and assess delivery against them.
• Analytics: ability to assimilate and interpret situations and data.
• Collaboration: ability to work collaboratively and proactively manage workload in an agile team environment.
• Communications: engaging with a broad range of stakeholders creating the environment for constructive dialogue.
• Resilience: high levels of resilience to engage positively in challenging situations.

• Intellectual Curiosity: to rapidly build a comprehensive understanding of the BT Group and its businesses and value drivers, and the sector and markets in which it operates.

Experience

• Experience delivering or assuring transformation projects and programmes.
• Experience embedding good practice in new and existing transformation projects and programmes.
• Knowledge of project and programme lifecycles, especially agile delivery.
• Engaging at an Executive level (preferred).
• Developing and optimising assurance frameworks (preferred).
• Knowledge of the technology and telco sectors.

What's in it for you, what are the benefits?

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.