Transformation Governance Manager

Job Description

Why this job matters

The role works closely with the Senior Manager of Transformation Governance, the Transformation Assurance team, Group colleagues and unit transformation teams to govern BT’s transformation, proactively mitigating risks and working collaboratively on interventions to ultimately improve the transformation performance.

Key elements of the role include:

Managing the ExCo governance framework

• Support the flawless and timely preparation, agendas and coordination of transformation governance, to enable the preparation of the CEO and Chief S&C Officer ahead of transformation sessions.
• Maintain a live roadmap of transformation topics that should be taken to ExCo for discussion, based on key decision points or inter-dependencies to support acceleration of transformation.
• Prepare a monthly performance summary for transformation, taking inputs from key transformation stakeholders to celebrate progress or highlight any areas of concern. Clearly articulate where decisions or interventions require ExCo attention.
• Manage the actions from ExCo forums, to ensure answers on key questions have been provided, and input received in timely manner to ensure ExCo have the right information to support transformation programmes.

Monitoring Transformation Portfolio Risks

• Manage the transformation risk framework, refreshing bi-annually to ensure appetite to risk, measures and controls enable effective control of the transformation portfolio
• Proactively identify risks and work with stakeholders on mitigations, through existing governance forums and stakeholder relationships
• Monitor performance against appetite threshold, highlighting to Transformation Director, Governance & Assurance where outside of appetite.

Managing the Group KPI framework

• Set up & manage the process to seamlessly monitor they key indicators of delivery of the BT strategy, which include financial, commercial, delivery and customers measures.
• Lead the target setting process for Strategy & Change, working closely with colleagues across Group Strategy, Group Planning and unit stakeholders.
• Produce ExCo and Board level reporting and generate insights on the ‘so what’.
• Work with colleagues in Group planning to automate data capture from source and dashboarding, so that governance is zero touch and work with unit stakeholders to that performance management is fully aligned.

Driving interventions to improve transformation performance

• Leverage insights on performance from the governance framework, and elsewhere to identity where interventions are needed to uplift and accelerate performance.
• Shape interventions, gaining stakeholder buy-in and driving to completion. Assessing the impact and show demonstrable performance improvement.
  
  

The role holder may also be called upon to support with Transformation Assurance reviews, particularly where reviews need specialist governance or risk expertise.

Key Skills and Experience required

The ideal candidate will have had experience working within the transformation field within large – ideally international - FTSE 100 companies, or within professional services/consultancy. We will consider a range of candidates, even if they do not meet all the criteria listed.

Skills

• Problem solving: proven ability to identify risks and issues, and provide robust recommendations to support management in resolving.
• Stakeholder management: strong relationship skills to work across organisational boundaries and influence stakeholders.
• Discipline: ability to set standards and assess delivery against them.
• Analytics: ability to assimilate and interpret situations and data.
• Collaboration: ability to work collaboratively and proactively manage workload in an agile team environment.
• Communications: engaging with a broad range of stakeholders creating the environment for constructive dialogue.
• Resilience: high levels of resilience to engage positively in challenging situations.
• Intellectual Curiosity: to rapidly build a comprehensive understanding of the BT Group and its businesses and value drivers, and the sector and markets in which it operates.

Experience

• Experience of working on transformation programmes in multiple industries, in particular on transformations that need to deliver top and bottom line growth
• Knowledge of project and programme lifecycles, especially agile delivery.
• Engaging at an Executive level (preferred).
• Developing and optimising governance frameworks (preferred).
• Developing and managing KPI frameworks (preferred).
• Knowledge of the technology and telco sectors.

What's in it for you, what are the benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.