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BT Business • Cheltenham, Cheltenham, United Kingdom

Technical Specialist

Salary:  Competitive + DV
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Job Description

Job Title: Technical Specialist

Location: Hemel Hempstead

Due to the sensitive nature of this role you will be required to have DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum will be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

As one of our Technical Specialists, you will be taking the lead in a diverse, fast-paced, constantly evolving team. We use DevOps methodologies to deliver world class secure platforms that make a real difference to our customers.

What you’ll do:

  • Provide the technical direction for the build, delivery and maintenance of world class secure platforms.
  • Be hands-on in all aspects of the design, build, deployment and support of customer facing systems.
  • Employ and adapt industry-leading techniques and best practices to suit customer challenges.
  • Work within existing monitoring, observability and security frameworks to achieve our customer’s requirements.

What you'll bring:

  • Have experience integrating systems, networks or software in on-premises environments, with deep expertise in one or more of the following:
    • Server hardware specification & deployment
    • Hypervisor technology design, deployment & upgrade
    • Windows and Linux OS deployment, configuration, upgrade and migration
    • Implementation of hardened build standards and use of scanning tools
    • Database deployment, upgrade and migration
    • PKI infrastructure design, build and deployment
    • 3rd party application implementation and upgrades
    • IP Networking
  • Contribute to a high-performance culture, empowering others through coaching and development using modern software development methodologies.
  • Deliver, coordinate and prioritise activities, responding positively to challenges, using your technical expertise to support you and those around you.

You may also:

  • Be experienced in providing 3rd line support to production environments
  • Have experience writing design documents, build guides and operation procedures, sharing knowledge and enabling 1st and 2nd line support teams to operate independently
  • Be passionate about automation, striving to identify where complex and repetitive tasks can be simplified, improving overall team velocity

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

What's in it for you:

  • Discounted BT Broadband, TV & mobile packages and BT products
  • On target Bonus
  • 10% pension contribution
  • Professional development and paid for industry certifications/qualifications
  • Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
  • Well-being support for you and your family
  • 3 days paid volunteering a year
  • Flexible and smart working (subject to business needs)

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!


Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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