Technical Management Professional

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About the role

Critical customer ( Royal Bank of Scotland ) – New contract for BT in 2024.

Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services

Contributes to NATWEST vision and strategy

What you’ll be doing

Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira)
Communicate and collaborate across multiple disciplines and stakeholders.
Develop and operate systems and applications that provide core network services.
Participate in service projects, architecture and planning for core network services.
Support for network service design and troubleshooting.
Identify service and cost improvement opportunities to make platform operations more efficient
Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan
Work collaboratively with the hosting services platform, security and business teams to ensure that data networks changes are deployed effectively and efficiently
Provide escalation support to the Network Operations team as required
2 shifts
Out of hours work

Essential Skills / Experience

DNS (Domain Name System)

DNS architecture and design
Forward and reverse lookup zones
DNS delegation
Recursive and authoritative DNS
DNS troubleshooting
DNSSEC
Split-horizon DNS
Conditional forwarding
Root hints and zone transfers
Load balancing using DNS

DHCP (Dynamic Host Configuration Protocol)

DHCP scope creation and management
DHCP failover
Reservations and exclusions
DHCP relay (IP Helper)
IPv4 and IPv6 DHCP
DHCP troubleshooting

IPAM (IP Address Management)

IP address planning and allocation
Subnetting and VLSM
Network discovery
IP utilization reporting
IP lifecycle management
Integration with DNS and DHCP

Infoblox-Specific Skills

Infoblox Grid Administration
Grid Master and Grid Member concepts
Grid deployment and upgrades
Backup and restore procedures
Grid replication and synchronization
High Availability (HA)
Support of Enterprise networks (7 years) - Required
Solid customer relationship management – ability to work with all levels
Strong people skills – identify and highlight the positives to deliver world class customer service
Tenacious with a strong ability to persuade and influence client and stakeholder relationships
Experience of working in the financial and banking sector preferred but not essential
Knowledge of ServiceNow – Desirable

Experience you would be expected to have
Describe the experience that an individual in this role is likely to have.

Strong understanding and appreciation of the relationship between BT and our customers
Behave as the conscious of the customer whilst protecting the BT brand and driving profitable growth
Extensive experience of working in complex Network environment
Incident and problem management experience
Experience driving efficiencies in change and incident management
Strong communication and collaboration skills, and experience managing by influence

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.