Technical Management Professional

Job Description

Recruiter: Payal Sabharwal

Hiring Manager: Gaurav Jain

Career Grade: E

Internal Closing Date: 5th Jan 2026

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Why this job matters

The job is responsible for providing effective support of projects/operational support tasks, dealing with all relevant issues with minimum guidance of the manager. He/she has a team of network engineers to provide support in the formulation of network, technology, systems and information strategy and evolution of plans. The job provides assistance in meeting business objectives, solving business problems and furthering business success by applying industry applications and technical knowledge through the definition of high level solutions on projects or the development of operational processes and procedures.

The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role.

What you’ll be doing

Govern the contractual SLA and BT Service Assurance KPI’s like FCR (First Contract Resolution ) and MTTR (Mean Time to repair), NPS.

Provide analytical and innovative input to projects/operational support tasks as well as support negotiations.

Lead on a specific deliverable of a small/medium scale project or implement smaller less complex projects to achieve required business benefits and manage budget, timescales and quality.

Identification of underlying problems and driving through problem management to resolution (PM)

Assist transformation strategy for a network or technology discipline in own area of expertise

Participate in and contribute to BT wide professional community activities where applicable e.g. knowledge sharing, best practice within BT and external industry.

Proactively raise improvement opportunities, and own small, incremental bugs to completion. Performing enhanced diagnostics on standard products for complex issues as well as for products that demand specific technical knowledge.

Delivere trainings to SSREs and build active coaching plans with a vision to upskill SSREs.

Skills

L3 Incident Management 24*7

SDWAN Operations Support

Routing and Switching

Data Center Technologies

Wireless (Cisco/Meraki)

Qualifications:

ITIL Foundation highly desirable

Good written and verbal English skills

CCNP/CCIE (similar level of knowledge) mandatory.

SDWAN Cisco (Viptela), Cisco Routing and Switching, understanding of Cisco Wireless (AirOS and 9800 Series).

Good understanding of hybrid cloud solutions and experience of integrating public cloud into tradition hosting/delivery models

Understanding to manage Multicloude network. Skills/Experience :

At least 6-7 years of relevant experience

Full level understanding on 3-4 technologies

Professional level knowledge of LAN/WAN/ /BGP/MPLS/OSPF/EIGRP/DMVPN/IPSEC/

Expert level understanding on Cisco Data (Routing and Switching)

Professional level understanding of Cisco Wireless Technology.

Expert level understanding atleat 2 Cloud technologies will be preferred.

Expert level understanding of SDWAN technologies for CISCO/MERAKI,Viptela.

Knowledge on cloud components like AWS, Azure, Oracle, google along with DyNS will be preferred.

Full level understanding of the BT products solutions to a solid ‘basic’ level (e.g. same as Sales roles) and in-depth BT's operational/service processes would be beneficial

Solution designing and multi-layer troubleshooting

Technical knowledge for WLAN products and services including intermediate level knowledge of ISE.

Expert level technical understanding of architecture and design flows

Hands on experience developing architectural designs, processes, procedures and working on cloud infra projects such as migration to public clouds (MS Azure & AWS) will be beneficial.

Basic knowledge of security flow and firewalls in the network.

Ability to organize and attend on international conference call and discuss technical issues

Experience in operation of end to end customer solutions