Technical Delivery Specialist - ServiceNow

Job Description

Why this job matters

As a Technical Delivery Specialist, you will execute a range of workstreams in delivering the implementation of ServiceNow from initial scope to delivery, ensuring adherence to the roadmap, time and budget constraints. The role ensures that great customer experience ideas can become reality by reducing the complexity and cost to realise through managing a common roadmap and reviewing each planned integration for value, cost and potential overlap. This role will liaise with integration and data governance squads to deploy solutions that meet customer requirements.

What you’ll be doing

1. Implements workstreams in full cycle delivery of commercial outcomes for technology developments and solutions.
2. Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
3. Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
4. Coordinates with multiple complex medium sized technical deliveries or a single large technical delivery.
5. Monitors all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
6. Implements ways to improve team, process and service performance and suggest and implement changes to how the team operates.
7. Contributes to the development of innovative approaches and tools aimed at furthering BT Group's capabilities.
8. Implements the resolution of technical delivery problems and ensuring all parties involved are engaged in resolutions.
9. Mentors and coordinates a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.
10. Champions, continuously develops and shares with team knowledge on emerging trends and changes in Technical Delivery.

Experience you'll have

Essential:

• Strong third-party management experience, especially as part of a complex delivery programme, including the effective management of risk
• Experience in coordinating and delivering multiple complex technical projects simultaneously
• Experience operating and delivering in an Agile/Scrum environment
• Experience delivering ServiceNow capabilities across large complex organisations

Preferred:

• To suit the needs of a customer, colleague or client, an ability to move outside of the expected process or practice
• Strong Service / Resource assurance background at a mid/senior level
• Experienced in presenting to senior stakeholders

Benefits

• An annual on-target bonus of 10% (personal and company multipliers).
• BT Pension scheme: minimum 5% employee contribution, BT contribution 10%.
• EE Broadband – from £10/month for 150Mb and £20 for 900Mb – lower than any other provider.
• EE Mobile – Save 50% on Mobile & SIM-only plans or pay just £10/month for an EE SIM.
• EE TV – Enjoy premium content like Netflix and TNT Sports, with the flexibility to swap packages monthly, starting from just £10/month.
• Combine Broadband, TV, and Mobile from just £30/month and unlock extra savings when you take both Broadband and Mobile.
• There’s also great support for working parents, including pay whilst on maternity, adoptive, and paternity leave.
• 25 days annual leave (not including bank holidays), increasing with service.
• Volunteering days, so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’.

The skills you’ll need

Presenting/DemonstratingRequirements GatheringService Level Agreement ManagementLean Portfolio Management (LPM)Stakeholder ManagementNegotiationProgram Increment Planning/Big Room PlanningAgile MethodologiesKPI/Metric MonitoringRequirements ManagementDecision MakingProject/Programme ManagementGrowth MindsetRisk ManagementInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.