Technical Delivery Specialist

Job Description

Recruiter: Luke Byrne

Career Grade: D

Internal Closing Date: 2nd Jan 2025

Locations: Birmingham, London or Ipswich

Why this job matters

The purpose of the Technical Delivery role is to lead the development and delivery the products used by our customers by owning and delivering product development from design through to live implementation based on our customers ever changing requirements in a dynamic and ever evolving market. This includes the need to support release train activities, coordinating across squads and stakeholders to align code and any associated dependencies as part of a release plan. RTE ensures that once a plan is agreed that we execute on it in terms of delivering features into environments at the right time to enable the delivery pipeline from development through to live

What you’ll be doing

The purpose of the Technical Delivery Manager role is to deliver either standalone projects or sub-projects of larger programmes.
Specifically, this role is accountable for:
• Owns and delivers Technical Projects from requirements through to live implementation.
• Designs and drives improved working processes for efficient live deployment.
• Deliver requirements by ensuring production of robust and achievable delivery plans.
• Manages technical delivery change control at a project and programme level.
• Ensuring the scope of delivery is understood, including systems and networks where necessary and that the solution meets the business need and that plans are comprehensive and are achieved.
• Ensuring that all impacted teams understand, engage and commit to deliver plans.
• Identifying prerequisites to network deliveries and ensure that they are delivered.
• Ensuring that platforms/components can commit to delivery commitments.
• Track and manage project finances.
• Identifying when deliveries are at risk and take corrective action to resolve and risk management including communicating with senior managers and stakeholders.
• Track and monitor development testing and status of features through to release.
• Ability to manage and co-ordinate across multiple delivery managers

Skills and Experience

• Strong communications skills, able to forge strong relationships with peer-level designers, platform managers, developers, engineering, planning and operations managers to explain and drive technology change through the lifecycle.
• Supporting senior managers and directors in Networks, Digital and the CFUs on change and adoption of best practice.
• Ability to work with stakeholders to ensure the proposed solution is affordable, deliverable and delivers the required business outcomes.
• Project management skills to deliver business benefit in a timely way by focusing on must do capability and delivering effective end to end solutions.
• Issue & Risk Management & change control
• Innovating to exceed Time, Cost, Quality measures / sharing best practice.
• Experienced in technology delivery of large-scale projects and Agile delivery practices.
• Leadership skills to lead and motivate the team to deliver excellent results and maintain #1Networks.
• Experience in solving problems that arise from the interaction of multiple components and usually are complex and unknown.
Experience you would be expected to have
Mandatory
• Expertise in large scale technical delivery projects
• decision-making, problem-solving, joint-planning – all informed by Customer Experience and cost/time trade-offs
• Stakeholder management - team-working across Networks, Digital & CFUs
• track-record of leading matrix teams through change and develop a challenging and supportive team culture.
• Issue & Risk Management – active management through applying appropriate risk management strategies for both delivery and business risks
• Understanding and experience of managing budgets and financial reporting.
Preferred
• Agile Methodologies experience

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.