Technical Delivery Manager

Job Description

Recruiter: Daniel McCarthy

Career Grade: D

Internal Closing Date: 09/01/2026

Why this job matters

The Technical Delivery Specialist executes a range of workstreams in delivering the implementation of technical solutions from initial scope to delivery, ensuring adherence to roadmap, time and budget constraints.

What you’ll be doing

1. Implements workstreams in full cycle delivery of commercial outcomes for technology developments and solutions.
2. Identifies opportunities to resolve risks and issues relating to delivery and any impacts on related components or teams.
3. Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
4. Coordinates with multiple complex medium sized technical deliveries or a single large technical delivery.
5. Monitors all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
6. Implements ways to improve team, process and service performance and suggest and implement changes to how the team operates.
7. Contributes to the development of innovative approaches and tools aimed at furthering BT Group's capabilities.
8. Implements the resolution of technical delivery problems and ensuring all parties involved are engaged in resolutions.
9. Mentors and coordinates a diverse team to deliver medium-sized, technical projects within a specific domain which enable benefits for customers across a portfolio of projects.
10. Champions, continuously develops and shares with team knowledge on emerging trends and changes in Technical Delivery.

The skills you’ll need

Presenting/DemonstratingRequirements GatheringService Level Agreement ManagementLean Portfolio Management (LPM)Stakeholder ManagementNegotiationProgram Increment Planning/Big Room PlanningAgile MethodologiesKPI/Metric MonitoringRequirements ManagementDecision MakingProject/Programme ManagementGrowth MindsetRisk ManagementInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

What you’ll be doing – your accountabilities

• Defines scope, deliverables, maintains updated project plans and weekly reporting
• Manages deliveries with focus on the RAID log
• Ensures quality and governance through project lifecycle
• Works in collaboration with the Mobile design teams to create platforms roadmaps
• Implements workstreams in full cycle delivery of commercial outcomes for technology developments and solutions.
• Manages and resolves risks and issues relating to delivery and any impacts on related components or teams.
• Coordinates with a range of internal and external stakeholders to resolve issues, update on progress and achieve benefits.
• Manages multiple complex medium sized technical deliveries or a single large technical delivery to time, cost and quality
• Monitors all actions and activities, from scope to delivery, to ensure adherence to technical roadmap and time and budget constraints.
• Owns financial outlook of deliveries
• Implements ways to improve team, process and service performance and suggest and implement changes to create efficiencies and delivery improvements

The skills you’ll need to succeed

• Project / Programme Management: Leads technical functional deliveries to achieve success through delivery excellence towards time, cost and quality. Produce high quality reporting into the wider programme of work
• Delivery Focused Mindset: Keeps the focus on progressing forward and unblocking issues and highlighting risks in a timely manner
• Agile/Waterfall Methodologies: Experience of Agile./Waterfall deliveries, running daily stand ups, unblocking issues, delivering with efficiency and integrity
• Requirements gathering: Experience of understanding and scoping requirements with design teams, through high quality documentation and accountability
• Stakeholder Management: Engages, communicates effectively, monitors and improves relationships with stakeholders
  Resourcing: Acquires, allocates and manages resources in the most efficient and effective manner.
• Risk Management: Identifies, evaluates and manages risks by implementing risk mitigation strategies and clear communication at all levels

Experience you’d be expected to have

• Strong track record of delivering technical and functional projects across mobile technology domains
• Ability to work in a matrix environment, strong analytical and problem-solving skills

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.