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BT Group

Technical Delivery Manager

Location:  GBR Ipswich - Pegasus Tower
Location flexibility:  3 office days / week
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Job Description

Job Req ID: 61738

Function: Business Operations

Location: Ipswich

About the role

At BT, we're delivering some of the UK's most critical and technically complex digital infrastructure and secure platform solutions. As part of this work, we're looking for a Technical Delivery Manager to join our Digital team and play a key role in delivering technical projects for specialist customer environments.

This is a delivery-focused role that combines technical project leadership with stakeholder coordination across multiple teams. You'll be responsible for managing the end-to-end delivery of cloud and data centre-based solutions, ensuring projects are delivered to agreed timelines, budgets and customer requirements.

Working alongside designers, architects, infrastructure specialists, support teams and delivery colleagues, you'll act as the central point of coordination across technical workstreams. You'll help turn customer requirements into successful outcomes while supporting BT's contractual commitments on large-scale, high-value programmes.

If you're an experienced Technical Project Manager with a passion for delivering complex technical solutions and enjoy working across a broad range of stakeholders, we'd love to hear from you.

What you’ll be doing

  • Manage the end-to-end delivery of technical projects within secure customer environments.
  • Coordinate technical workstreams across infrastructure, applications, support and design teams.
  • Review and interpret customer requirements to ensure successful delivery outcomes.
  • Develop, maintain and manage project plans, timelines, dependencies and risks.
  • Drive project delivery through virtual teams and third-party stakeholders.
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  • Monitor project progress and ensure delivery against agreed milestones and contractual commitments.
  • Identify and resolve delivery issues, escalating risks where appropriate.
  • Work closely with customers and internal stakeholders to provide updates and manage expectations.
  • Support the delivery of cloud and data centre environments for specialist customer requirements.
  • Ensure delivery activities comply with governance, security and operational standards.
  • Manage multiple competing priorities across a varied technical project portfolio.
  • Contribute to continuous improvement initiatives across delivery processes and practices.
  • Produce clear reporting and management information for project and senior stakeholders.
  • Support successful transition of solutions into operational service.

    • Essential Skills / Experience

    • Proven experience delivering end-to-end technical projects from initiation through to completion.
    • Strong Technical Project Management or Technical Delivery Management experience.
    • Experience coordinating cross-functional technical teams in a matrix environment.
    • Ability to understand technical project requirements and translate them into delivery plans.
    • Excellent stakeholder management and communication skills.
    • Experience managing project risks, issues, dependencies and governance processes.
    • Ability to work across multiple delivery methodologies and adapt to changing project requirements.
    • Strong organisational and planning skills with excellent attention to detail.
    • Experience delivering infrastructure, cloud, hosting or data centre-related projects.
    • Ability to influence and drive outcomes without direct line management responsibility.
    • Strong commercial awareness and understanding of delivering against contractual commitments.
    • Eligible and willing to obtain the required security clearance.

    Desirable Skills / Experience

    • Experience working within secure or highly regulated environments.
    • Knowledge of cloud technologies and modern infrastructure platforms.
    • Understanding of information security and compliance requirements.
    • Experience delivering services for government, defence, telecommunications or critical infrastructure customers.
    • Familiarity with Agile, Waterfall or hybrid delivery methodologies.
    • Technical background in infrastructure, servers, networking or platform technologies.
    • Experience working on large-scale or multi-million-pound technology programmes.
    • Knowledge of service transition and operational readiness processes.

    Important Information

    • This role is based in Ipswich and follows BT's hybrid 3:2 working model.
    • Due to the nature of the work, this role is subject to specific security and contractual requirements. Eligibility will be assessed as part of the recruitment and vetting process.

    Our Package

    • 10% on target annual bonus
    • Access to an online private GP 24/7 for you and your immediate family
    • Market-leading paid carers leave with up to 2 weeks off
    • Equalised maternity, paternity and adoption leave: 18 weeks' full pay and 8 weeks' half pay
    • Discounted EE and BT products, including mobile and broadband
    • Market-leading pension scheme: 5% from you and 10% from us
    • Holiday purchase scheme

    Working at BT Group

    3 office days / week

    A little flex time

    Company employees:

    100,000 across BT Group (24,000 at BT Business)

    Gender diversity (m:f):

    74.3:25.7 (BT Group)

    Hiring in countries

    Australia

    Brazil

    Hungary

    India

    Ireland

    Japan

    Mexico

    United Kingdom

    Office Locations

    Company benefits

    25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
    Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
    Bank holiday swaps
    Buy or sell annual leave – buy up to 5 days/year pro rata
    Carer’s leave – Two weeks paid leave
    Cinema discounts
    Coaching
    Compassionate leave
    Complimentary Medical Services
    Cycle to work scheme
    Employee assistance programme
    Employee discounts
    Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
    Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
    Enhanced pension match/contribution
    Enhanced sick pay – 3 months
    Faith rooms
    In house training
    L&D budget – sponsored accreditation available for certain professions
    Learning platform – internal and external learning content via Degreed
    Learning license – unlimited access
    Lunch and learns
    Mental health platform access – Silvercloud
    Mentoring
    Neonatal leave
    Open to job sharing
    Open to part time work for some roles
    Optional unpaid leave
    Private GP service – 24/7 virtual GP access for UK colleagues
    Referral bonus
    Returnship
    Salary sacrifice
    Share options
    Shared parental leave
    Travel loan
    Volunteer days – 3 volunteer days per year
    Reservist leave
    Fertility treatment leave
    Pregnancy loss leave
    Pregnancy support
    Fertility treatment leave
    Pregnancy loss leave
    Pregnancy support
    On-site catering
    On-site barista
    On-site shower
    Modern office
    Collaboration spaces
    Private booths
    On-site wellness room
    Open to part-time employees
    Open to compressed hours

    Awards & Accreditations

    2nd - Best Workplace Culture

    2nd - Best Workplace Culture

    Flexa awards 2026
    3rd – Most loved - Large companies

    3rd – Most loved - Large companies

    Flexa awards 2026
    Most Family Friendly Company

    Top 10 - Most Family Friendly Company

    Flexa awards 2025
    Best Career Progression

    Top 10 - Best Career Progression

    Flexa awards 2025