Technical Communications Professional

Job Description

Recruiter: Trevor Newman

Career Grade: E

Internal Closing Date: 19/05/2026

About the role

We are looking for an ambitious and tech-curious Technical Communications Specialist to join our Devices, Identities & Partnerships team. Looking for a change and have a passion for writing, technology, and understanding how devices actually “talk” to a network, this is the perfect launchpad for you.

You will be the glue that holds our technical documentation together. You’ll work alongside experienced engineers and partnership managers to help translate complex technical requirements into easy-to-understand guides and reports. This is a hands-on role where you will learn the ins and outs of 5G, eSIM, and the hardware partner ecosystem at one of the UK’s leading technology companies.

What you’ll be doing

• Support documentation: Assist in drafting and updating technical guides, including device configuration manuals and internal “how-to” guides for new hardware launches.
• Learn the landscape: Gain a deep understanding of mobile standards (VoLTE, 5G SA, eSIM) by working closely with our device testing and certification teams.
• Organise technical data: Maintain our internal documentation libraries (Sharepoint, Engage), ensuring information is accurate, up-to-date, and easy for the wider team to find.
• Partner coordination: Help prepare materials for meetings with our hardware partners (e.g., Apple, Samsung, Google)
• Bridge the gap: Translate technical feedback from engineers into clear summaries for our commercial and product teams.
• Promote the Devices team across the wider business: Create and share clear internal updates (e.g., briefings, release notes, and FAQs) that highlight upcoming launches, partner milestones, and key technical changes.

Essential Skills / Experience

We’re looking for someone who is keen to learn, communicates clearly, and enjoys working with technical detail.

• Fast learner with a strong appetite to understand mobile technology and how hardware and networks interact (e.g., 5G, VoLTE, eSIM).
• Clear communicator who can simplify complex information for technical and non-technical audiences.
• Ability to collaborate with multiple stakeholders across internal and external teams
• Confident in proposing new ideas
• Strong attention to detail (spots inconsistencies, typos, and broken instructions).
• Highly organised and curious; comfortable asking questions and digging into the “why.”
• Strong written English and confidence producing documentation, guides, and summaries.

Desirable Skills / Experience

• Relevant degree/training or hands-on experience in technical writing, communications, computer science, engineering, or a related field.
• Familiarity with collaboration and documentation tools such as Microsoft PowerPoint, Jira, Confluence or Microsoft Teams.
• Good relationship building skills
• Prior exposure to telecommunications or technical documentation

Our Package

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.