Supplier Relationship Manager, Quality Development

Job Description

Closing Date: 16/06/2026

Hybrid working - 3 days in the office and 2 days working from home

About the role

This role operates within the Supplier Quality, Development and Compliance function in Consumer Supply Chain, supporting the qualification, ongoing development, and in life management of suppliers manufacturing products for BT/EE, including devices, CPE and SIMs under both supplier and BT/EE/Plusnet brands. It ensures robust due diligence for new supplier factories and effective quality planning for new products, while driving continuous improvement through supplier coaching, capability development, and structured issue resolution.

The role contributes directly to customer experience and business performance by assuring the quality, safety and compliance of supplier manufactured products, reducing product risk and ensuring all devices meet UK regulatory, reliability and environmental requirements.

It underpins BT’s strategic priorities by:

• Build – strengthening supplier capability and product quality to support delivery of trusted, resilient networks and products
• Connect – enabling reliable, compliant and high performing products that enhance customer experience and trust
• Accelerate – embedding right first time quality, driving continuous improvement, and supporting sustainability across the product lifecycle

What you’ll be doing

• Deliver end-to-end supplier quality and development activities, including new supplier qualification, audits, and quality planning for OEM, ODM and IoT products
• Provide quality input into sourcing and define requirements to ensure compliance, environmental and due diligence standards are met during onboarding
• Manage in-life supplier performance, including scorecards, 8D investigations, gap analysis and driving continuous improvement initiatives
• Support environmental testing and technical investigations for new and in-life products, ensuring regulatory and quality compliance
• Build strong relationships with suppliers and internal stakeholders through meetings, site visits and audits, representing Product Quality and Compliance
• Contribute to team KPIs, objectives and continuous improvement, supporting wider function priorities and personal development

Essential Skills / Experience

• Experience across electronic/telecommunications product design, manufacture, quality and compliance within supplier, OEM, ODM or consumer environments
• Strong knowledge of lean manufacturing, product quality and reliability principles, with experience applying quality tools (e.g. 8D, DFM, SPC, APQP, Six Sigma; Green Belt desirable)
• Working knowledge of quality, environmental and product safety standards (e.g. ISO 9001, ISO 14001, RoHS, REACH, EN 62368) and ability to build effective stakeholder and supplier relationships

Desirable Skills / Experience

• Collaborates effectively across cross-functional teams and geographies, using data and performance metrics to monitor outcomes, identify risks and support decision-making
• Builds strong stakeholder and supplier relationships, supporting supplier management, development and contributing to commercial discussions where required
• Drives continuous improvement through issue identification, escalation and resolution, with the ability to work independently and travel internationally as needed

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

10% on target annual bonus
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

At EE, we’re harnessing the power of technology to bring people together and make life better.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.

[For corporate TA within Consumer]

EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.

You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.