Join BT Group as a Solution Architect Specialist in Birmingham or London to shape the future of Ethernet and connectivity portfolios. This role drives major transformation programmes, modernises customer journeys, and enables platform automation within a dynamic Agile environment.
Experience applying TM Forum standards, TMF APIs, eTOM, ITIL, or similar frameworks.
Strong stakeholder management and communication skills.
Experience working in Agile delivery environments.
Desirable: Salesforce Industries (Vlocity), Ciena Blue Planet, and AI tool application.
Skills & Responsibilities
Solution Design: Apply specialist technical expertise to develop end-to-end customer solutions and architectural roadmaps for the Service domain.
Stakeholder Management: Liaise across business, operational, and technical teams to ensure business needs are met through design assurance.
Agile Delivery: Manage and deliver technical solutions within an Agile transformation environment.
Innovation: Explore, propose, and consider AI-driven solutions to solve business problems and improve processes.
Potential transition routes: People from Senior Network Engineer or IT Systems Analyst roles may bring strong technical design and stakeholder management skills, alongside meeting telecommunications framework requirements.
Job description
About the role
This role sits at the heart of BT's major transformation programme, helping shape the future of our Ethernet and connectivity portfolio. Working across business, network and technology teams, you'll define end-to-end solutions that support new product capabilities, modernise customer journeys and enable greater automation across our platforms. As a Solution Architect Specialist, you'll play a key role in turning complex business challenges into scalable solutions, while gaining exposure to the full product lifecycle, from fulfilment and provisioning through to assurance and support.
What you’ll be doing
Applies specialist technical expertise to develop and advise approach on a range of complex, high impact and high risk customer solutions and define the architectural strategy for the Service domain
Accountable for defining and maintaining the architectural roadmap for the respective domain
Creates, owns and implements the technical solutions and inputs into the roadmaps for the respective domain
Liaises with CFU, Operational, Architectural and customer stakeholders, ensuring business needs are met through assurance of the design
To work with programme managers and colleagues across BT to ensure programmes /projects are successful
Supports inlife issues and supports knowledge management across the team.
Manages and works to deliver in Agile environment
Explore, propose and consider AI driven solutions
Essential Skills / Experience
Proven experience designing end-to-end solutions within telecommunications, ideally covering fixed connectivity, Ethernet, WAN, SD-WAN, LAN or IPVPN products.
Experience applying TM Forum standards, TMF APIs, eTOM, ITIL or similar telecommunications frameworks within solution design activities.
Strong stakeholder management and communication skills, with the ability to translate business requirements into scalable technical solutions and work effectively across technical and non-technical teams.
Experience working in Agile delivery environments, contributing to complex transformation or technology change programmes.
Desirable Skills / Experience
Experience with Salesforce Industries (Vlocity) and/or Ciena Blue Planet.
Knowledge of Ethernet products and fixed network technologies.
Experience across product fulfilment, provisioning, assurance or digital customer journeys.
Experience applying AI tools to solve business problems, improve processes or support solution development.
Experience supporting network modernisation, automation or large-scale transformation programmes.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.
Your core benefits include: • 10% on target annual bonus • Access to an online private GP 24/7 for you and your immediate family • Market-leading paid carers leave with up to 2 weeks off • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay • Discounted EE and BT products, including mobile and broadband • Market leading Pension scheme – 5% from you and 10% from us • Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
