Software Engineering Professional

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About the role

• Specific business area: The Software engineering Professional DLM you will be liable for end-to-end support of all the devices fall under E2E support team.
• Impact of the role:
Serve as the single point of contact (SPOC) for devices SPAN in the region, handling escalations and future business plans.
Monitor Device lifecycle and highlight improvement areas
• Link to strategy:
Provide regular insights of DLM
Enable trend analysis, forecasting, and performance tracking

What you’ll be doing

Reporting & Dashboard Development:
• Develop custom and ServiceNow reports aligned to business requirements
• Manage end to end device lifecycle for all the devices
• Update Procurement of the devices in ServiceNow
• Coordinate with OEM for repair of the devices
• Service now Development for devices following users journey
• Identifying operational gaps against devices and reporting to SMT on a weekly basis
Stakeholder & Requirements Management
• Preparing Device report on weekly\monthly\quarterly basis for SMT
• Prepare procurement forecast for yearly basis
• Presenting in insight of device performance to SMT team via Service now reporting
• Prepare and Maintain device view for all the operation team UK and India region

Essential Skills / Experience

 Have ServiceNow experience for managing IT Assets
 Must have understanding of HAM module of ServiceNow for managing Assets inventory
 Asset Lifecycle understanding (Procure to disposal)
 Dashboards & Performance Analytics
 ServiceNow tables (Incident, Problem, SLA, CMDB)
 Trend analysis
 ITIL processes (Incident, Problem, Change, SLA)

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.