Software Engineering Professional

Job Description

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About the role

This role works in the engineering delivery and operational excellence across Remote Access capabilities, with a strong working knowledge of Citrix virtual apps/desktops and Zscaler zero-trust access patterns

o Change agent who leads with clarity and optimism and can move teams through ambiguity.
o Solution-focused achiever who turns problems into measurable outcomes
o Collaborative partner across product, security, networks, operations, and suppliers.

What you’ll be doing

• Engineering & delivery
o Supports on the implementation of technical solutions for both customers and colleagues and delivers on the resolution of inter-system issues, working within cross-functional squads to assist in creating and implementing technical solutions for a domain or cross domain activity within a specific technology area.
o Supports in the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short-term impact with long-term transformation.
o Adoption of modern engineering practices, tooling, and methods that progressively advance service capabilities.
o Supports the design and development of software solutions in accordance with the wider architecture and security standards
o Undertakes technical reviews to continually update knowledge and skills in software engineering principles and practices, ensuring a base level of technical specialism proficiency to enable industry and quality standards to positively impact work and colleagues

• Remote Access platform
o Provide day-to-day engineering update to leadership for Remote Access platforms, operating as a hands-on technical person where needed, and ensuring excellent cross-team collaboration.
o Supports with the designs of technical specifications and development of Citrix solutions of smaller and /or less complex initiatives in partnership with team, contributing towards the
quality of delivery
o Translate the agreed access architecture into actionable engineering backlogs, runbooks, and measurable outcomes (e.g., experience, stability, adoption, compliance).
o Work with security and governance stakeholders to ensure Remote Access services remain secure-by-design and compliant with organisational standards.
o Citrix focus areas
o Maintains systems by monitoring and correcting software defects
o Service engineering for Citrix-based desktop/apps delivery, including resilience, performance, and lifecycle hygiene (patching/upgrades/compatibility).
o Improve platform stability and experience outcomes (e.g., measurable logon performance and defect/bug burn-down as part of engineering engagement).
o Zscaler focus areas (examples of scope):
o Support the progression of zero-trust access patterns through Zscaler capabilities (e.g., private access and internet access patterns), ensuring smooth transitions for user cohorts and apps

• Operational excellence (SRE mindset)
o Supports the implementation and maintenance of high-quality tools and automation processes to support continuous delivery and developer productivity
o Build services that are secure, reliable, diagnosable, actively monitored, and reusable, with robust automation to support continuous delivery and developer productivity.
• Stakeholder management & service partnership
o Engage stakeholders regularly to understand requirements and translate them into outcomes-focused delivery plans (delivered in sprints / iterative delivery
o Operate as an SME in Remote Access engineering, contributing to group-level discussions and balancing short-term impact with long-term transformation

Essential Skills / Experience

• Core engineering management & delivery
• Proven experience being part of software/platform engineering teams using Agile delivery and modern SDLC practices.
• Strong operational discipline: metrics-driven improvement, release quality oversight, and reliable service ownership.
• Comfortable with engineering tooling and ways of working (e.g., JIRA/Confluence-style tracking and documentation).
• Creative problem solver with professionalism under pressure
• Remote Access domain knowledge (must-have for this role)
• Working knowledge of Citrix remote access / app & desktop delivery patterns and the operational realities of stability, performance, and lifecycle management.
• Working knowledge of Zscaler in a zero-trust access model, including how access pathways differ for web apps vs desktop apps.

Desirable Skills / Experience

• Experience improving service reliability through monitoring, automation, and measurable SLO/SLI-style thinking (SRE practices).
• Experience partnering with security/governance teams on secure access controls and compliance requirements.
• Exposure to identity/access modernisation challenges that impact remote access delivery.
• Familiarity with ITSM concepts and tooling (basic ServiceNow/CMDB/ITSM awareness is beneficial)

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.