Service Request Designer

Job Description

Job Req ID: 46547

Posting Date: Monday 12th May

Function: Managed Service

Location: Reading

Salary: £33,000 + Benefits

Please note - This role requires the selected candidate to hold UK Government Clearance to SC level or be eligible for it.

Why this role matters?

As our Service Request Designer, you'll be responsible for delivering workable & efficient design / networking solutions, to enable successful delivery of complex secure national infrastructure, for our Defence contract within the BT Business Managed Service (BMS) area. You'll work collaboratively across all defence teams, to ensure the successful fulfilment of orders, delivered proactively within agreed timeframes, and achieve our customer’s expectation of service excellence.

What you'll be doing

1. Design solution to detail equipment, components, networks services, cabinet layouts, connectivity diagrams, and field team work instructions
2. Identify and communicate risk, in respect to any impact on delivery within customer SLA’s
⁠3. Support the implementation of new technologies onto the secure defence infrastructure
⁠rack & update asset management databases with implemented design change
4. Work to agreed operational performance measures, whilst maintaining the appropriate level of product, network & system knowledge for the role.
5. Track & update asset management databases with implemented design change

What we would like to see on your CV

1. Good IT Literacy skills. (MS Office) Able to manipulate data, prepare documents and presentation
2. Use of Microsoft Visio (preferred).
3. Prioritisation of complex workloads, dealing with multiple complex orders.
4. Ability to work both independently & collaboratively with internal/external customers
5. If not already held, to be able to obtain SC level security clearance (mandatory)

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 22 days annual leave (plus bank holidays)
• Generous pension scheme
• BT Share Plan
• Discounted BT products including TV, Broadband and Mobile
• Flexible working arrangements

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.