Service Design Specialist - FTC 12 Months
Product Experience Design Specialist
Bristol | London
#2 BEST WORKPLACE CULTUREService Designer - Newcastle
Newcastle upon Tyne, UK
Product Specialist 7 month FTC
Watford, UK
#2 MOST LOVED - MID-SIZE COMPANIESJob Description
Job Req ID: 62428
Posting Date: 02/09/2026
Location: London, Birmingham, Bristol & Manchester
Salary: Competitive
About the role
The Service Design Specialist independently undertakes and executes advanced activities for the crafting of services based on an advanced understanding of customer needs, continuously implementing improvements of products and services in order to provide optimised end-to-end user journeys, addressing consumer needs in distinctive ways, ultimately driving brand preference and commercial impact.
What you’ll be doing
The role holder will be responsible for:
Delivers service design projects, including client workshops, creative brainstorms, service concepts, blueprints, service definition and other service design artefacts by bringing together research, design, business and technology.
Crafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact independently.
Implements research insights and data to design solutions.
Leverages design research techniques to uncover hidden customer needs and pain points, analysing and mapping complex journeys and processes.
Champions, continuously develops and shares with team knowledge on emerging trends and changes in digital services design.
Implements continuous improvement opportunities to improve the service design team processes, ensuring a consistent and coherent process to manage services quality and collaboration across teams.
Mentors other service designers, helping to improve the team's craft and meet ambitions as well as act as a technical resource.
