Senior Transformation Manager - Target Operating Model

Job Description

Why this job matters

As a Senior Transformation Manager, you’ll partner with the broader Change & Strategy Teams, programme teams, and key stakeholders to shape and deliver complex, enterprise-wide transformation initiatives. You’ll use structured, hypothesis-driven thinking and strong analytical skills to diagnose challenges, define solutions, and drive execution—ensuring BT achieves its strategic objectives and realises sustainable value in a complex, matrixed environment by delivering measurable outcomes

Crucially, you will be custodian of the key initiatives, translating strategic ambition into detailed Target Operating Model (TOM) blueprints and ensuring their rigorous delivery across BT.

Key elements of the role include:

Strategic Deployment & Impact:

• Be part of a select team of experienced transformation professionals, strategically allocated to programmes where there is significant potential for value creation or where rapid intervention is needed to get delivery back on track. Bring a proactive, outcome-focused mindset to every assignment

Target Operating Model (TOM) Design & Governance:

• Co-create and govern TOM artefacts with stakeholders to ensure designs are practical, adopted, and aligned to BT’s strategic and transformation outcomes.
• Set operating model design principles and architectural standards (structure, governance, decision rights, process, tech/data, skills) and embed them across the transformation portfolio.
• Work with the Governance & Assurance Team to ensure conformance reviews to adhere to TOM standards.

Rapid Diagnostics & Solutioning

• Quickly assess programme health by working closely with the governance and assurance team to evaluate current status and risks, and with the planning team to build robust, actionable plans. Identify root causes of challenges or untapped opportunities using data-driven, customer-led, and commercially focused analysis.
• Act as an integrated member of the programme team to turn around underperforming initiatives or drive additional value, shaping and implementing recommendations that deliver measurable impact.

Targeted Delivery & Execution:

• Support or lead the design, mobilisation, and execution of Pan BT transformation initiatives, ensuring alignment with strategic objectives and a clear path to value realisation. Work hands-on with programme teams to accelerate progress and embed best practices

Stakeholder Influence & Collaboration:

• Build credibility and trust with senior leaders and cross-functional teams. Facilitate alignment, drive adoption of new ways of working, and help resolve barriers in high-stakes, fast-moving environments

Change Leadership & Capability Uplift:

• Champion the transformation agenda, ensuring that change is embedded, sustainable, and delivers measurable outcomes. Mentor colleagues and share expertise to uplift transformation capability across the organisation, leaving programmes and teams stronger

Key Skills & Experience required

The ideal candidate will have extensive experience delivering large-scale, complex transformation programmes, with a proven track record of both programmatic execution and conceptualisation/solution design, gained within FTSE 100 or equivalent large, complex organisations and/or top-tier consulting, and a demonstrated ability to execute complex delivery in line with strategic ambition, ensuring alignment between high-level vision and operational outcomes.

Skills

• Expertise in designing and executing Target Operating Model Components (TOM), including process, structure, governance, and technology.
• Strong operating model design capability (structure, governance, decision rights, process, tech/data, skills).
• Advanced analytical and diagnostic skills, including data-driven and hypothesis-led problem solving.
• Strong customer focus and commercial acumen; able to balance customer needs with business objectives.
• Ability to navigate complex interdependencies across business units, technology, and processes
• Expertise in designing and executing Target Operating Model Components (TOM), including process, structure, governance, and technology.
• Financial modelling and business case development, with a focus on value realization
• Inspiring communicator, able to create clear, compelling narratives and influence senior stakeholders
• Excellent facilitation and collaboration skills, with a focus on co-creation and building alignment
• Change leadership and management, driving adoption of new ways of working
• Proficiency in coaching and mentoring to elevate transformation capabilities
• Programme governance and disciplined execution, including risk management and milestone tracking.
• Exceptional communication skills, with the ability to translate complex information across all audience levels

Experience

• Hands-on experience designing and implementing TOM components in large, matrixed organisations.
• Proven ability to develop and maintain capability maps, value streams, and transition roadmaps.
• Significant experience in a top-tier management consultancy and/or in-house delivery within a large, complex, organisation leading large-scale business transformation and strategic change programmes

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

What's in it for you, what are the benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 15% on target annual bonus

• Annual car allowance or cash equivalent

• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%

• X 4 Salary Life Assurance

• Health insurance for you and your family

• 25 days annual leave (not including bank holidays), increasing with service

• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.

• 2 weeks paid carer’s leave

• World-class training and development opportunities

• Option to join BT Shares Saving schemes

• Discounted broadband, mobile and TV package

• Access to 100’s of retail discounts including the BT shop

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.