BT Business • UK Wide, United Kingdom

Senior SMB Security Manager

Salary:  Competitive

2 days/week at home

A little flex time

Job Description

Closing Date: 11th June

Locations: Birmingham, Bristol, Manchester and London

Flexible Working

BT operates a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week. However, if you need a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Why this job matters

The key purpose of this pivotal role is to lead a product team supporting Security for Small Businesses and BT’s SMB channel. Developing a security portfolio which meets the needs of small businesses is essential to the role BT plays within its domestic market to offer customers peace of mind. This role should aim to position BT as a market leader for Security Services in SMB, significantly growing our market share and supporting the acceleration of BT Security’s revenue growth ambitions before 2030 and beyond.

The scale and pace of Security's growth ambitions require continued focus on the development of innovative initiatives and processes that push us beyond BAU; and empower us to meet our MTP and go beyond. This role will play a key role in strategy definition and execution – supporting our customers and sales teams from the front line, engaging and assessing new and existing partner technology; as well as defining new practice developments via the BT C2M (concept to market) process.

With Security as a major growth engine of BT Group and a core part of BT’s 2030 ambition, this role is front-and-centre to defining and enabling BT Security’s current and future success.

To find out more about our positions in Product, click here: BT Group: My Company | LinkedIn

What you’ll be doing

  • Responsible for growing SMB MTP revenue over 5 years and differentiate BT as a market leader in the UK.
  • Define, shape, and drive the implementation of SMB security vision and strategy. Must be customer driven with a view of technical, commercial, user experience and capability needs; benchmarked against market research, customer feedback and competitive product analysis.
  • Launch initial capability to time, budget and quality in line with following customer outcomes: secure connectivity, secure devices and data, secure people and places, proactive threat detection.
  • Manages the SMB portfolio in-life, evolving and monitoring capability, service and commercials in line with market needs and new innovation.
  • Defines and manages the strategic direction for Security VAS (value add services) as well as differentiating BT Security Managed Services.
  • Articulates formal and detailed business case projections ahead of new functionality releases and continued monitoring after.
  • Ensure portfolio, service and features are built in a scalable way to sell and support at significant volume, without manual intervention, owning and influencing every step in the e2e customer journey for optimised sales.
  • Must negotiate and create compelling commercials which are cost and price sensitive for small businesses, yet margin rich for BT.
  • Looks at digital transformation and use of digital to boost sales for small business security.
  • Closely works with broader stakeholders to integrate security more closely into our connectivity services (fixed and mobile); and launch portfolio onto new strategic system stack.
  • Provides direction to design and delivery teams on priorities, success criteria and deliverables, aligning needs with resources and ensuring cadence with customer/business value, and strategic fit.
  • Is the lead SMB channel interface, ensuring trading models, compelling props and GTM strategies, and a confidently enabled sales team are in place.
  • Drives synergies and collaborates on broader security capabilities across Business, inc. Consumer.
  • Drives the identification and reporting of risks, as well as risk resolution and mitigation.

Skills and Experience

  • Insights driven, with expert understanding of the SMB Security market, including small business buying behaviours, security and business needs. Proactively scans the market to keep pace with and validate industry trends, competitive landscape and opportunities.
  • Bold decision maker - Ability to seek the support from experts but make their own decisions on how to translate complex problems into simple actions and strategy; as well as how to accelerate speed to market balancing time, budget and quality.
  • Strong stakeholder management and interpersonal skills - Building effective and trusted relationships with key stakeholders (up to Director level, both internally and externally), to enable strategy execution, communicate progress, negotiate and influence.
  • Strong communication skills and the ability to talk to cyber security propositions in a way which will effectively resonate with SMB business owners and non-security experts.
  • Extremely high degree of commercial acumen to ensure strong product P&L, investment case production and product strategy. Commercials must be competitive to compete in market with highly attractive cost base.
  • Inspiring leader – displays characteristics required to drive a high performing, engaged and inclusive team who continually strive for professional improvement and personal development.

Experience you would be expected to have

  • Experience leading, managing and coaching high performing teams.
  • Expert understanding of the SMB Security market, including managed security services, small business buying behaviours and business needs.
  • Extensive experience in product management, with high familiarity in the concept to market launch process, digital platforms and agile methodologies.
  • Strong experience monitoring launched products, feeding insights back into the product development process to drive growth.
  • Experience influencing and creating strategies to enter new markets.
  • Insights driven, to ensure customer needs are well understood and portfolio plans validated.

Benefits Include

• Annual on target bonus up to 15%
• Car allowance or cash equivalent of £5,500
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling services, access to physiotherapy
• Season ticket loan, buy extra holidays, discounted Virgin Experience Days, financial education programmes
• Discounted BT/EE retail products including Broadband and BT Sport
• Access to 100s of retail discounts for things like groceries, travel, fashion, entertainment and more

What happens next?

This advert closes on June 16th, after which the hiring manager will review all applicants.

Interested? Don’t miss out. Click apply now and submit your details.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.

We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
Returnship
Location
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More information needed
Hours
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Benefits
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Work-life balance
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Role modelling
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Autonomy
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Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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