Senior Manager, Risk and Controls - Consumer

Job Description

This role can be based in London or Birmingham, following a hybrid working pattern of three days a week in office and two days a week working from home.

Why this job matters

Our ability to manage the risks in our business underpins everything we do. It is fundamental to our strategic progress, our performance and our building trust with all our stakeholders.

BT has designed and is in the process of implementing and enhancing a new integrated framework for risk, controls and assurance. This is an exciting opportunity to help bring the framework to life in the Consumer Unit so that it supports quality decision-making and contributes to BT becoming more valuable and resilient. We are looking for the right individual to join our team who not only brings in the right skills and experience in risk and control management, but also has a passion for making the outputs clear and insightful to stakeholders so that it becomes a key factor in BT’s future success.

The Risk and Controls Senior Manager is responsible for the overall governance, maintenance and continuous improvement of the key control framework in the Consumer Unit, as well as supporting effective risk management of dynamic risks.

The role will ensure that Consumer Unit senior management and the Group are provided with clear line of sight on the effectiveness of the control environment and are able to use the output to prioritise and course correct where required.

What you’ll be doing

Leadership of Risk and Control activities in the Unit:

• Leadership of the Consumer Risk and Control team, which will include a direct report and pooled resource as needed.
• Accountable for delivering and shaping the Consumer Risk and Controls strategy, helping to embed the Group Risk and Key Control Frameworks in the Consumer Unit, and holding the Consumer Unit leadership to account on its implementation and operation.
• Act as a primary point of contact for risk and control and assurance enquiries from across the Consumer Unit and Group, representing the Consumer Risk and Control team in various Group-wide forums.
• Champion, continuously develop and share knowledge within the Consumer Unit on emerging trends and changes in risk and control.

Risk Management:

• Lead the Risk Management process in the Consumer Unit, supporting risk owners in the identification and management of Consumer Point and Emerging risks and associated actions, whilst bringing insightful challenge.
• Supports senior stakeholders in Consumer in making risk-based decisions and applying risk management in key transformation initiatives.

Key Controls:

• Leading the design, implementation and oversight of the key control framework in Consumer
• Ensure the completion of the bi-annual self-assessment of Key Controls across Consumer.

Assurance co-ordination and reporting:

• Own and deliver key reports including the Consumer Risk and Control reports and the Consumer Audit and Risk Committee materials;
• Provide regular assessments to the Consumer leadership team, Group Risk and Audit leadership, and Board Committees as required regarding Consumer’s risk landscape and effectiveness of Consumer’s controls.
• Acts as primary audit and assurance liaison for the Consumer Unit, assisting with any queries from assurance providers and business stakeholders, tracking and reporting on assurance actions and inputting into annual assurance plans for the ConsumerUnit.

You'll have the following skills and experience

• Experience developing and managing an internal controls framework in, or for, organisations with significant complexity
• Experience writing and delivering reports and presentations for senior leadership teams
• Significant experience working in, or with, an audit/assurance function
• Stakeholder engagement and management: strong skills in managing a wide range of stakeholder relationships at all levels and the ability to relay complex concepts in a simple, straightforward manner
• Commercial awareness: a strong understanding of the business, organisational structures and drivers of performance
• Risk and Control Framework: A subject matter expert in risk and controls management (including risk identification, assessments, control design and execution, assurance and reporting) and associated tools and techniques.
• Curiosity and continuous improvement: A desire to understand the intricacies and complexities of the business, asking ‘why’, and seeking opportunities to help the business improve and progress.
• Integrity and Honesty: Doing the right thing and a willingness to speak up, challenge and hold to account.
• Expert level of business process improvement, risk management, scenario modelling, analysis and strategy.

Benefits

• Annual On target bonus 15% (personal and company multipliers)
• Car cash allowance of £5500
• Private healthcare for you and your family
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.