Senior Manager, Product Owner

Job Description

Job Details

Job title

Senior Product Owner, Telco Platform

Team

Strategy & Product

Career Level

C

Reports into

Strategy & Product MD

Hours

Full Time

No. Direct Reports

5-10

Location(s)

Bangalore or Gurugram

About BT International

BT International is at the start of an exciting new journey, having recently been carved out as a dedicated division from BT Group. With c.£2bn in annual revenue, we serve many of the world’s largest multinational corporations and have bold ambitions to become the global leader in secure, software‑defined connectivity.

Our strategy is to transform from a traditional global telco into a Telco Platform business, powered by two core network platforms: Global Fabric and Global Voice.

Global Fabric enables customers to design, deploy and manage secure global networks with on‑demand control, resilience and scalability. As we continue to invest in Global Fabric and migrate customers from legacy services, this role plays a critical part in shaping the future of BT International’s data connectivity proposition.

Global Voice enables customers to manage voice traffic globally as we move from a TDM past to an end‑to‑end SIP future. It provides rapidly provisioned, API‑enabled services for both enterprise customers and organisations embedding high‑quality voice into their own products.

About the role

This is a senior Product Owner role with end‑to‑end accountability for key Global Fabric and Global Voice initiatives and capabilities. You will own product outcomes that drive platform adoption, commercial performance, cost efficiency and customer experience.

Acting as the bridge between strategy, commercial priorities and delivery teams, you will translate Global Fabric and Global Voice strategy into a clear, prioritised backlog. Your focus will be on delivering the highest‑value outcomes at pace, while balancing customer needs, platform scalability, operational sustainability and financial performance.

Ways of Working & Leadership

• Strong bias to execution, progress and outcomes

• High‑trust, high‑cadence collaboration with Engineering, Architecture, Operations, Sales and Service

• Clear ownership mindset, while ensuring dependent teams provide mandatory inputs at the right time

• Pragmatic, resilient and delivery‑focused in the face of complexity and competing priorities

What you will be doing (Role Accountabilities)

• Act as Product Owner for Global Fabric and Global Voice initiatives and capabilities, owning outcomes across the full product lifecycle
• Define, maintain and communicate the product outcomes and roadmap for platform features aligned to BT International’s platform and growth strategy
• Translate strategy, customer needs and commercial priorities into a clear, prioritised backlog, defining epics, features, acceptance criteria and success measures
• Drive end‑to‑end product accountability, including customer value, adoption, cost, margin, reliability and lifecycle decisions
• Partner closely with Architecture, Engineering and Operations to ensure solutions are scalable, secure and operationally sustainable
• Shape and deliver delivery‑throughput and flow‑efficiency improvements, balancing investment, operational efficiency and time‑to‑value
• Develop, analyse and challenge product‑led growth drivers for Global Fabric and Global Voice, identifying levers to improve profitability and ROI
• Work with Sales, Service and Customer teams to ensure propositions are commercially viable, customer‑led and easy to sell, deploy and support
• Provide clear, outcome‑focused updates to senior stakeholders, articulating progress, risks, trade‑offs and recommendations
• Build and lead high‑performing product teams, setting clear direction, outcomes and ways of working

What you’ll need to succeed (Skills & Experience)

Essential:

• Proven experience owning and scaling a multi‑tenant platform product, with clear understanding of platform versus proposition boundaries
• Strong backlog management and prioritisation skills, with transparent trade‑offs and value‑based decision‑making
• Ability to translate strategy into measurable outcomes and OKRs, focused on adoption, customer value, margin and reliability
• Solid commercial acumen, including unit economics, pricing levers, investment trade‑offs and lifecycle ownership
• Experience working API‑first, shaping developer experience, API contracts, versioning and release management alongside UI journeys
• Strong delivery mindset, partnering with Engineering and Operations to improve throughput, stability and flow using objective measures
• Comfortable embedding security, policy and operational requirements into platform design so services are scalable and supportable
• Confident communicator, able to turn ambiguity into clear, actionable work and influence senior business and technology stakeholders

Desirable:

• Experience with Network as a Service (NaaS) or software‑defined connectivity models
• Understanding of connectivity and network services and their implications for onboarding, service assurance and migration from legacy services
• Familiarity with modern product operating models (e.g. agile, SAFe, DevOps, DORA metrics)
• Experience leading managers or senior product owners in a complex, matrix organisation

BT Group’s Behaviours

Customer First

Prioritize customer needs in every decision and action.

Challengers

Challenge the status quo and bring innovative ideas to life.

Committed

Own outcomes and deliver with integrity.

Clear

Communicate openly and simply, ensuring alignment.

Connected

Collaborate across teams to achieve shared goals.

About the role

Product/Journey Lead defines the commercial vision and objectives, ensuring alignment with BT's strategy and transformation goals. They manage the product lifecycle and drive the Tribe's roadmap and execution, promoting cross-functional collaboration to achieve business objectives.

What you’ll be doing

1. Leads implementation of a product/journey strategy and roadmap through a defined commercial vision and objectives.
2. Ensures alignment and congruence with BT Group’s wider strategy and transformation goals.
3. Leads cross-functional matrixed teams to drive towards Tribe objectives, utilising a customer-first mindset and a understanding of technical product specifications.
4. Manages the product/journey backlog, identifying which features and requirements add the most business value and execution impact using data led customer understanding, using this to steer, influence and empower cross-functional teams.
5. Leads annual planning, funding processes and quarterly prioritisation for their product/journey, taking accountability for budgeting and cost effectiveness.
6. Identifies and reports risks and blockers, building transparency and awareness and ensuring appropriate mitigations are in place within the Tribe and any other stakeholder groups and teams impacted .
7. Leads the implementation and role modelling of psychologically safe environment.
8. Oversees efforts to continuously improve and transform ways of working, acting as established role model of transformation and accountability.
9. Mentors, coaches and manages individuals to develop and grow current and future capabilities, leaders, and mentors.
10. Uses an informed understanding about evolving market trends, competitors, and customer needs to adapt product/journey strategy.

Essential Skills / Experience

Desirable Skills / Experience

Our Package