Senior Business Manager, CEO Office

Job Req ID: 60628

Posting Date: 13/07/2026

Location: London

Salary: Competitive

About the role

Consumer is one of BT’s largest customer-facing business units, bringing together the EE, BT and Plusnet brands to serve more than 25 million customers across the UK. Consumer sits at the heart of BT’s transformation and is the frontline of that change. It is where strategy meets customers in their tens of millions and where our customers feel the impact of the work we're doing. Joining Consumer means working in a fast-paced, high-impact environment where the decisions you influence will be felt across one of the UK's most important infrastructure businesses.
The Senior Business Manager role is pivotal to enabling effectiveness of the Consumer CEO and their Leadership Team. The role is directly responsible for leading end-to-end planning on behalf of the Consumer CEO including development of the annual Consumer Operating Plan, leading special projects to drive business performance, and overseeing delivery and continuous improvement of strategic reporting to enable collective, insight-driven decision making across the Consumer Leadership Team.
This role is a trusted partner to the Consumer CEO, translating their ambitions into disciplined execution. The role sits at the very heart of Consumer's executive leadership team with responsibility for ensuring the highest standard of operational rigour to drive effective decision making in support of delivering brilliant products and services for our customers. This role offers unparalleled exposure to the most senior levels of a FTSE 100 business and provides a stepping stone for progression into leadership roles in strategy, commercial or transformation within Consumer or BT.

What you’ll be doing

•Act as a trusted adviser to the Consumer CEO and Leadership Team, shaping priorities, challenging thinking and enabling high-quality decision making.
•Coordinate the Consumer Operating Plan, including governance, planning, reporting, business reviews and continuous improvement, ensuring effective delivery against business priorities.
•Lead the organisational effectiveness of the Consumer Leadership Team by evolving governance, decision-making forums and operating rhythms.
•Own Consumer's strategic and management reporting capability, delivering actionable insights and driving automation and AI-enabled improvements where appropriate.
•Lead special projects on behalf of the CEO, providing structured analysis and recommendations to improve business performance.
•Shape the CEO's strategic narrative and readiness for Executive Committee, Board and other key internal and external engagements.
•Lead governance for the Consumer Leadership Team meeting, ensuring agendas, decisions, actions and materials support effective leadership and delivery.
•Lead CEO readiness for external and internal engagements (e.g. Board, regulator, investors)
•Lead and develop a small, high-performing team, creating opportunities for coaching, growth and cross-functional collaboration.

Essential Skills / Experience

•Significant experience in strategy, corporate development, consulting or a similar strategic leadership role, ideally within a large, complex organisation.
•Proven ability to shape strategy, translate it into operational plans and establish effective governance and delivery frameworks.
•Strong problem-solving skills, with experience structuring complex issues, developing evidence-based recommendations and influencing senior stakeholders.
•Experience designing executive reporting and performance management frameworks, using data and insights to support decision making.
•Exceptional stakeholder management skills, with credibility and confidence working with Executive Committee, Board and other senior leaders.
•Demonstrated success leading complex, cross-functional programmes and delivering outcomes through influence in matrix organisations.
•Commercial acumen, with a strong understanding of business performance, financial drivers and customer outcomes.
•Comfortable using data, digital tools and AI technologies (such as Microsoft Copilot) to improve productivity, reporting and decision making.
•A highly self-directed, resilient and trusted leader with excellent judgement, discretion and the ability to operate in ambiguous environments.
•Experience leading and developing high-performing teams

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 15% on target bonus
• Health Care
• Car Allowance
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

At EE, we’re harnessing the power of technology to bring people together and make life better.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.

[For corporate TA within Consumer]

EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.

You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.