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BT Business

Security Analyst

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Job Description

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

Purpose Of Role/ Technical Skills:

The role holder will be responsible for the in life delivery of 24x7x365 technical support meeting the agreed contractual SLA’s.

All communications are in English (both written and spoken) as both the client and all other internal teams that we work with are global so it is important to have a good English level.

Despite working in a SOC, all candidates should have a strong networking foundation (Cisco’s CCNA or CompTIA’s Network+ is a plus). We work in a fully multivendor environment where a solid base is key in understanding the client infrastructures and speeding up the initial training period.

The supported services are:

  • Firewalls
  • WAF
  • Proxies
  • Vulnerability Management
  • NAC

Some of our daily BAU tasks include the following:

  • Incident management
  • Change preparation + implementations
  • Vendor engagement
  • Troubleshooting calls

Soft Skills:

In BT we value soft skills just as much as the technical skills. The selected candidate will be part of a team working in 24x7 shifts so the following attributes are highly valued and very important to be successful:

  • Teamwork. Having a positive attitude and cooperating with your colleagues is a must to achieve the common goals
  • Customer focused. Ability to meet the customers’ needs in line with the business requirements
  • Communication skills. Communicating effectively and efficiently while adapting to your audience and getting the message through as intended
  • Logical thinking. Ability to comprehend and to oversee various aspects of a problem or a situation
  • Analytical mindset. Using all data and information available to analyse and understand a situation, with the aim of supporting decisions
  • Attention to detail. Focusing on all aspects and details of a task and delivering your output with a high level of accuracy

Good To Have:

  • Higher grade formative cycle (University degree or Formación Profesional Grado Superior)
  • Network foundation certifications are highly valued as well as any vendor security related ones.
  • At least 1 year of work experience


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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