Scrum Master Specialist - BT Email Platform

Job Description

Working Locations: London, Manchester, Birmingham

Working Style: 3 days a week in office, 2 days from home

About the role

This role sits within the BT Email Platform, supporting the delivery of a large-scale, critical consumer service. You will enable consistent, high-quality delivery by embedding Agile ways of working across squads. You will work closely with the Product Owner and wider stakeholders to ensure delivery aligns to product priorities and business outcomes.

You will be part of BT’s wider Agile maturity by sharing best practice, coaching teams, and driving continuous improvement across squads and suppliers. You will also support improved platform reliability, faster delivery of customer features, and more efficient use of engineering capacity across the BT Email platform.

What success looks like

• Improved sprint predictability and delivery consistency
• Reduced blockers and faster resolution of delivery issues
• Clear, well-managed dependencies across teams and suppliers
• Continuous improvement actions embedded and delivering measurable change

What you’ll be doing

• Run all Scrum ceremonies (daily stand-ups, sprint planning, reviews, retrospectives)
• Ensure teams deliver against agreed sprint goals and Definition of Done
• Drive predictable, value-focused delivery
• Coach teams to be self-managing, collaborative, and outcome-focused
• Embed improvements from retrospectives into day-to-day ways of working
• Identify and remove blockers that impact delivery
• Manage risks, issues, and dependencies and escalate where needed
• Protect team capacity and minimise unplanned work or disruption
• Highlight resourcing gaps and support escalation where required
• Work with the Product Owner to maintain a clear, prioritised backlog
• Ensure backlog readiness and clarity before delivery begins
• Communicate progress, risks, and outcomes clearly to stakeholders
• Coordinate across squads, suppliers, and technical teams
• Manage cross-team dependencies to maintain delivery flow
• Champion Agile best practice across the team and wider organisation
• Support development of Agile capability and community
• Act as a leader in Agile ways of working across the tribe, promoting best practice and consistency across teams
• Drive improved delivery outcomes including predictability, quality, and time to value

Essential Skills / Experience

• Experience working as a Scrum Master or Agile Delivery Lead
• Strong understanding of Agile and Scrum frameworks
• Confident facilitation and coaching skills
• Strong stakeholder management and communication abilities
• Ability to manage risks, priorities, and delivery outcomes
• Comfortable working across competing demands while protecting team effectiveness

Desirable Skills / Experience

• Experience working in platform or technical environments
• Experience across multiple squads and supplier ecosystems
• Programme delivery experience
• Familiarity with Agile tools such as Jira
• Experience working in large enterprise organisations
• Good ability to navigate both the digital and the network side, ideally within combined digital and network projects such as the SAF authentication program

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.