Resource Manager

Job Description

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About the role

This role is a critical part of the Global Fabric team
• You’ll be responsible for the day-to-day management and onboarding/offboarding of contractors.
• You will have reposnbility for resource governance, ensuring accurate data, compliant processes, and effective financial control.
• You will provide critical visibility of resource position, spend, and utilisation, enabling better planning and cost management across workstreams.

What you’ll be doing

Primary ownership for Global Fabric Programme for:

• Collect and consolidate resourcing forecasts from project and programme managers
• Ensure alignment between resource plans and financial forecasts.
• Build and maintain a dynamic demand model based on PM inputs and project pipeline data.
• Develop a predictive workforce planning approach to identify & anticipate future resource needs, peaks, gaps and trends (internal & external), across portfolios.
• Collaborate with Finance, HR, and Delivery teams to ensure visibility of resource needs and gaps.
• Provide regular resource reporting and insights to support workforce planning and budget reviews.
• Highlight resource shortfalls or surpluses and escalate risks to delivery timelines.
• Support scenario planning and what-if analysis for resourcing decisions and contingency plans.
• Managing the end to end contractor onboarding/offboarding process
• Supporting PO process including receipting
• Ensure data integrity for reporting and insight:
o Resource position, capacity and utlisation and financial burn

Essential Skills / Experience

Strong attention to detail and data accuracy with 8+yrs exp

• Ability to gather and consolidate resource needs across multiple workstreams.
• Strong attention to detail and data accuracy
• Skilled in building and maintaining dynamic demand models.
• Strong Excel skills (e.g., pivot tables, Power Query) for manipulating and interpreting resourcing data.
• Ability to model different resourcing scenarios and assess delivery impact.
• Ability to work in a fast-paced, delivery-focused environment
• Proactive approach with a focus on getting things done
• Proficiency in creating clear, actionable resourcing reports using tools like Power BI or Tableau.

Desirable Skills / Experience

• Resource management, workforce operations, or project support
• Hands-on experience building and maintaining resource demand models.
• Contractor onboarding and management processes
• Exposure to financial processes (e.g. raising POs, tracking spend, supporting invoicing)
• Managing data across multiple systems or spreadsheets
• Ability to identify issues and provide clear, accurate reporting
• Working with internal stakeholders and external suppliers
• Driving process improvement or system change initiatives
• Use of Excel, Power BI, and project management tools in a professional setting

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.