Product Management Specialist

About the role

This role sits within BT International Product Management, executing BT Group and BT International strategies across a global product portfolio. The position operates at the intersection of product management, commercial operations, pricing, and data analysis, with a strong focus on Global Voice services, including Origin Based Rating (OBR) and International Toll‑Free.

Specific business area

• Works within the BT International and Global Voice organisation, supporting product, commercial, and operational functions through analytics, performance reporting, pricing activities, and product lifecycle management across a diverse global portfolio, including voice, connectivity, security, and managed services.

Impact of the role

• Plays a key role in the successful development, management, and performance of global products and strategic partner relationships. Acts as a primary interface to key wholesale partners, ensuring effective commercial and product alignment while maintaining service stability, rating accuracy, and margin protection.
• Owns and manages specific product areas (including International Toll‑Free), driving revenue growth, cost optimisation, and consistent customer experience across multiple markets. The role directly impacts customer experience, product performance, profitability, and the reliability of services worldwide, while also improving time to market, portfolio simplicity, and commercial outcomes.

Link to strategy

• Supports BT International and Global Voice strategy by strengthening relationships with strategic partners and aligning global product objectives with customer and market needs. Contributes to profitable growth and commercial discipline through effective pricing, cost management, and lifecycle ownership of products such as OBR and International Toll‑Free.

Helps translate BT Group strategy into tangible product outcomes by embedding innovation (including automation and AI), supporting portfolio simplification, and ensuring globally consistent, scalable, and competitive solutions in a complex international environment.

What you’ll be doing

1.Owns the product lifecycle, implementing strategy, roadmap and in-life performance for complex products across internal functions, suppliers, and customers.
2. Executes workstreams across a breadth of products with high risk profiles, large stakeholder sets, challenging budget constraints, and wide organisational and external impacts.
3. Leads cross-functional squads, aligning objectives, managing backlogs, and ensuring delivery quality through Agile methodologies.
4. Builds and maintains strong relationships across Digital, Networks, Commercial, Legal, Sales, and Service to enable delivery and resolve cross-functional challenges.
5. Develops and communicates clear product requirements, balancing stakeholder priorities, technical feasibility, and customer needs.
6. Tracks and manages product financials including cost, revenue, unit economics, and business cases to ensure profitable growth.
7. Utilises data and market insights to identify opportunities, prioritise features, and improve product performance and customer experience.
8. Presents product strategy, delivery progress, and outcomes to senior stakeholders including Directors and MDs, influencing investment and change.
9. Manages partner and vendor relationships, ensuring alignment on delivery, performance, and future roadmap opportunities.
10. Champions user-centred design, OKR definition and tracking, and continuous improvement of product experience and NPS.
11. Acts as a role model and informal leader within squads, fostering trust, autonomy, and collaboration across diverse teams.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.