Product Experience Specialist

Job Description

Job Req ID: 58794

Posting Date: 2nd June 2026

Function: Business Operations

Location: London, Birmingham, Manchester

Salary: Competitive

About the role

The Product Experience Lead is accountable for shaping clear, compelling, and outcome‑focused product experiences that can be delivered rapidly by AI‑enabled engineering pods.

This role is similar to a Product Specialist but has broader, end‑to‑end responsibilities. It combines:

• Product discovery and experience definition
• Business analysis and requirements clarity
• UX and interaction design, accelerated through AI tools

The Product Experience Lead ensures that business intent, user needs, and delivery execution remain continuously aligned, enabling pods to build the right experience at pace.

Translate business and user needs into high‑quality product experiences, requirements, and interaction flows that AI‑native engineering teams can deliver efficiently, predictably, and at scale.

What you’ll be doing

Product Discovery & Experience Definition

• Lead discovery activities with business and operational stakeholders to understand problems, desired outcomes, constraints, and success measures.
• Define the end‑to‑end product or journey experience, ensuring it is intuitive, coherent, and aligned to business goals.
• Shape experience narratives that clearly articulate what will be built and why.

Business Analysis & Requirements Clarity

• Perform core business analysis activities, including:
  • stakeholder engagement and alignment
  • problem definition and scope clarification
  • requirements elicitation and validation
• Translate needs into:
  • well‑structured user stories
  • clear acceptance criteria
  • prioritised and delivery‑ready backlog items
• Ensure requirements are unambiguous, outcome‑oriented, and optimised for AI‑assisted SDLC.

• stakeholder engagement and alignment
• problem definition and scope clarification
• requirements elicitation and validation

• well‑structured user stories
• clear acceptance criteria
• prioritised and delivery‑ready backlog items

AI‑Accelerated UX & Interaction Design

• Create experience designs and interaction flows that communicate intent clearly to users and delivery teams.
• Use AI‑powered design tools to:
  • rapidly explore and iterate experience options
  • generate high‑quality UX artefacts
  • visualise journeys and interactions at speed
• Focus on experience quality, usability, and clarity, rather than manual design effort.

• rapidly explore and iterate experience options
• generate high‑quality UX artefacts
• visualise journeys and interactions at speed

Stakeholder Relationship Management (Critical)

• Build and maintain strong, trusted relationships with business, operational, and technology stakeholders.
• Act as a primary point of contact for experience and requirements clarity.
• Facilitate informed trade‑off decisions between scope, experience, time, and delivery constraints.
• Proactively manage expectations, resolve ambiguity, and ensure alignment throughout the product lifecycle.

Collaboration with Engineering Pods

• Work closely with Pod Lead Engineers and Pod Engineers to:
  • clarify intent and assumptions
  • refine stories and experience details
  • validate outputs against the intended experience
• Remain engaged throughout delivery to prevent drift between intent and implementation.

• clarify intent and assumptions
• refine stories and experience details
• validate outputs against the intended experience

AI‑Enabled Ways of Working

• Use AI tools to:
  • synthesise stakeholder inputs and workshop outputs
  • generate and refine requirements and acceptance criteria
  • accelerate experience design and iteration
• Apply human judgement to validate AI‑generated outputs, ensuring correctness and relevance.

• synthesise stakeholder inputs and workshop outputs
• generate and refine requirements and acceptance criteria
• accelerate experience design and iteration

Validation & Continuous Improvement

• Validate delivered features against user needs, business outcomes, and experience goals.
• Capture feedback and insights and feed them back into the backlog.
• Continuously evolve product experiences based on real‑world usage and learning.

What Makes This Role Different from Traditional Product or BA Roles

• You own experience clarity, not just documentation.
• You blend product thinking, analysis, and UX design into a single, accountable role.
• AI is used by default to accelerate discovery, design, and definition.
• You operate as a strategic partner to stakeholders, not a requirements hand‑off function.

Essential Skills / Experience

• Experience in a Product Specialist, Business Analyst, Product Analyst, or similar role.
• Strong stakeholder engagement and relationship‑management skills.
• Ability to translate complex business needs into clear, structured requirements.
• Experience shaping product or journey experiences.
• Strong written and verbal communication skills.
• Experience working in Agile or product‑led delivery environments.

Desirable Skills / Experience

• Experience using AI tools (MS Copliot, Amazon Kiro) for analysis, writing, and design.
• Familiarity with UX, service design, or human‑centred design principles.
• Experience working closely with software engineering teams.
• Exposure to AI‑assisted delivery models.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.