Platform Management Professional

Recruiter: Trevor Newman

Career Grade: E

Internal Closing Date: 10/09/2026

About the role

The Engineering Enablement Professional enables the successful operation and future development of BT's Radio and Satellite platforms by providing governance, strategic coordination and operational oversight across engineering, service, commercial and supplier functions.

The role ensures critical communications platforms remain secure, resilient, compliant and fit for purpose, while supporting innovation, service improvement and informed decision-making that delivers value for customers and BT.

What you’ll be doing

Support the platform strategy and lifecycle plan for Radio and Satellite technologies, services and supporting infrastructure.

• Aid on the delivery of technology roadmaps that align investment, obsolescence, capacity, resilience and customer demand.

• Monitor service performance, availability, risk and operational health, using data to identify priorities and drive improvement.

• Assist with supplier and contractual performance, challenging delivery, cost, quality and risk while maintaining productive partnerships.

• Undertake service improvement, problem management and root cause activity, converting lessons learned into sustainable corrective actions.

• Coordinate capacity planning and demand forecasting to ensure platforms can support current commitments and future opportunities.

• Create concise governance reporting for operational and senior stakeholders, translating complex technical issues into clear decisions and actions.

Essential Skills / Experience

• Platform and Technical Understanding

• Service performance, availability, reliability and resilience management.

• Risk and problem management awareness.

• Supplier and commercial management.

• Budget planning, forecasting and financial governance.

• Engineering change governance and operational assurance.

• Cyber security, vulnerability, compliance and risk management.

• Capacity planning, demand forecasting and performance analytics.

• Strong stakeholder engagement

• Ability to translate business requirements into practical technical and platform outcomes.

Desirable Skills / Experience

• Experience supporting or managing telecommunications, network, infrastructure or other critical technology systems.

• Demonstrable experience of platform or service lifecycle management in a complex operational environment.

• Experience of service performance, major incidents, escalations, problem management and continual improvement.

• Practical experience of supplier management, commercial governance or contractual performance management.

• Experience managing cyber, vulnerability, resilience, compliance or operational risks with clear remediation plans.

• Strong written and verbal communication, including governance papers, reporting and presentations for senior stakeholders.

• Proven ability to influence and coordinate multidisciplinary teams where priorities may compete.

Desirable:

• Knowledge of Radio, Satellite, transmission, network management systems or critical national infrastructure.
• Relevant technical, service management, commercial, project or risk qualification, or equivalent experience.

Our Package

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.