Operations Shift Engineer - 24x7 Shift

Job Description

Job Req ID: 57801

Posting Date: 15/04/2026

Function: Engineering

Location: Chippenham

About the role

In this role, you will support the delivery of resilient and secure services by maintaining and supporting the customer’s secure global data network. Working as part of a small team of multi skilled specialists, you will help ensure the availability, performance, and resilience of a high profile secure service underpinning critical operations.

Through proactive operational management and effective issue resolution, you will contribute to the stability and protection of key systems, reinforcing customer confidence and BT’s position as a trusted partner.

The successful candidate will need to be eligible for Government Security Clearance to DV Level.

What you’ll be doing

• Resolve technical and service issues across a complex global IP network, coordinating with internal teams and ensuring clear communication throughout.
• Produce accurate, timely operational and performance reporting to support service availability targets.
• Provide 2nd line incident support, including fault prioritisation, diagnostics, and escalation of complex issues to operational management.
• Maintain strong working relationships with customers, suppliers, and internal stakeholders while ensuring compliance with security, regulatory, and safety policies.
• Deliver Service Operations activities, ensuring 24/7 coverage on a shift rotation basis and aligning services to customer requirements.
• Support tactical improvements by contributing to process enhancements, proactively learning new network technologies, and assisting in refining support systems and procedures.
• Maintain accurate operational, contractual, and security documentation to support effective service delivery and compliance.

Essential Skills / Experience

• Excellent understanding of IP data networks, including WAN technologies, protocols, and firewall principles.
• Technical proficiency at CCNA level or equivalent with experience in the configuration and operation of Cisco routers.
• Good experience working with cryptographic network devices.
• Experience with DDI platforms (DNS, DHCP, IPAM).
• Exposure to Palo Alto and Nokia firewall technologies.
• Experience with WAN optimisation technologies and devices.
• Ability to manage workload independently and deliver against agreed targets.

Desirable Skills / Experience

• Good working knowledge of the ITIL framework.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
• You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.