Join BT Business as a Networks Operations Professional in Corsham, working fully on-site on a shift schedule requiring evenings, weekends, and bank holidays. This role involves monitoring data platforms, providing 2nd line support for complex IP networks, and driving service operations.
Requirements
Good understanding of IP data networks, WiFi, WAN technologies, and firewalls.
Knowledge of legacy networks like ATM and DWDM, cryptographic devices, and remote management.
Experience supporting network services in an operational team environment with ITIL knowledge.
Desirable: Knowledge of TDM and equipment such as Timeplex and Syncronyn.
Mandatory: Eligibility for and ability to obtain DV UK Government Clearance.
Skills & Responsibilities
IP Networks & Firewalls: Monitor and support Layer 2 data platforms and provide 2nd line support for complex IP networks, diagnosing and resolving faults.
Service Operations: Coordinate with internal teams to maintain service availability, deliver provisioning, and manage repair activities.
Documentation: Produce accurate operational, performance, contractual, and security documentation meeting regulatory and safety requirements.
Continuous Improvement: Enhance processes and support procedures while collaborating with customers, suppliers, and internal stakeholders.
Potential transition routes: People from IT Support or Network Technician roles may bring foundational troubleshooting skills and technical knowledge, alongside meeting the required operational experience.
Job description
Job Req ID: 64261
Posting Date: 09/11/2026
Function: Service
Location: Corsham (fully on site)
Salary: Competitive
Please note, this role requires a shift schedule which includes flexibility to work evenings, weekends and bank holidays
About the role
The successful candidate must be eligible for, and able to obtain and maintain, DV UK Government Clearance.
What you’ll be doing
Monitor and support the DFTS Layer 2 data platforms, managing day-to-day provisioning, repair activities and ongoing GOSCC operations.
Provide 2nd line support across complex IP networks, diagnosing and prioritising faults, resolving technical and service issues, and escalating more complex incidents where required.
Deliver effective Service Operations, coordinating with internal teams and maintaining clear communication to support service availability and customer requirements.
Produce accurate operational, performance, contractual and security documentation, ensuring services meet relevant security, regulatory and safety requirements.
Support continuous service improvement, enhancing processes and support procedures while developing knowledge of new network technologies and collaborating with customers, suppliers and internal stakeholders.
Essential Skills / Experience
Good understanding of IP data networks, including WiFi, WAN technologies, networking protocols and firewall technologies and principles.
Knowledge of legacy network technologies such as ATM and DWDM, alongside network management protocols, cryptographic devices and remote management.
Experience supporting network services within a team-based operational environment, with knowledge of ITIL practices and the ability to independently manage priorities and deliver against agreed service targets.
Desirable Skills / Experience
Knowledge of TDM and equipment such as Timeplex and Syncronyn.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus • Access to an online private GP 24/7 for you and your immediate family • Market-leading paid carers leave with up to 2 weeks off • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay • Discounted EE and BT products, including mobile and broadband • Market leading Pension scheme – 5% from you and 10% from us • Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.
We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.
With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.
If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.
