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BT Business • National Technology Park, Limerick, Ireland

Network Engineer (12-month fixed term)

Salary:  Competitive wages

2 days/week at home

A little flex time

Apply now

Job Description

External Closing Date: 20 June

Location: Shannon, Ireland (Hybrid work)

Fixed Term - 12 Months

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Engineering

In Ireland, we operate globally and deliver locally, serving multinational corporations, indigenous exporters and public sector organisations in every segment of the Irish economy, as well as other major communications providers through our wholesale channel. Our portfolio is a powerful combination of cloud services, global networking, IT integration, carrier voice and data services, contact centre solutions and professional security expertise, enabling customers to solve complex business communications requirements on a global scale.

In Customer Service, we exist to serve our customers and allow their businesses to be successful by delivering leading edge technology and ensuring it operates successfully at all times. The technology we provide allows Businesses & People to go about their daily lives and is crucially important in the many sectors we serve including; Tech, Financial Services and Life Sciences.

Why this job matters

The role holder in the Networks Team of one of BT’s major customer accounts, supporting their Network Infrastructure & Security, Datacentre IP infrastructure and Offices.

The role holder is responsible for providing effective support of large projects and leadership of small/medium projects. The role holder can also be responsible for supporting real time operational systems providing leadership and guidance on resolving complex technical issues.

What I'll be doing - your accountabilities

  • Active involvement in BAU Incidents and Request, QoS, Proactive monitoring, Level 1 to 2 Level Support with progression to Level3.
  • To work on technical projects/operational support tasks for their managers or sponsors independently with minimal technical guidance.
  • Manage and resolve network faults.
  • Operational support of IP & Security network across all customer datacentres.
  • Contribute, develop and review network documentations and procedures.
  • Communication Interaction with vendors, providers, users, IT Teams and key stakeholders.

Skills required for the job

  • Active involvement in BAU Incidents and Request, QoS, Proactive monitoring, Level 1 to 2 Level Support with progression to Level3.
  • To work on technical projects/operational support tasks for their managers or sponsors independently with minimal technical guidance.
  • Manage and resolve network faults.
  • Operational support of IP & Security network across all customer datacentres.
  • Contribute, develop and review network documentations and procedures.
  • Communication Interaction with vendors, providers, users, IT Teams and key stakeholders.

Experience you would be expected to have

  • CCNP or equivalent certification.
  • Network security.
  • Wireless technologies.
  • Firewalling – multiple vendors Fortigate, Palo Alto, Cisco ASA and Checkpoint.
  • MPLS and VXLAN network experience.
  • Routing - BGP, OSPF, ISIS, RIP. VXLAN, SD-WAN, SD-Access, DMVPN, VPN technologies, MPLS Technologies
  • Switching & Bridging: HSRP, VRRP, VTP, STP, RSTP, Trunks (802.1q and ISL), VLANs, Etherchannels, VxLAN
  • QoS: QOS, WRED, Queuing features, Policing and Shaping
  • Automation (advantageous): SDN Controllers (Open daylight, NSX), SD-WAN controller (Viptela, Nuage), OpenFlow, NFV, VIM.
  • Multicasting: Sparse-Mode, Dense-Mode, Sparse-Dense-Mode, IGMP, CGMP, Rendezvous Points
  • Operating Systems: Windows, Linux and Unix.
  • Cloud, VM technologies and Scripting are advantageous.

Connected leaders behaviours

  • Problem Solver
  • Continual Learner
  • Collaborative partner - You develop great working relationships with stakeholders, sharing knowledge and collaborating.
  • Solution focussed achiever - You deliver and coordinate activities and respond positively to challenges.
  • Customer champion - You understand the customer's needs and challenges, and look for opportunities to create a brilliant customer experience.

Key decisions

  • Manage and resolve complex network faults Level 1 to 3 Support.
  • Resource and Capacity Management/Review.
  • BAU Support.

Benefits

BT Ireland has recently received accreditation as a “Healthy Place to Work” by the Healthy Place to Work Institute.

We’re committed to providing great rewards to the people who drive our success. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience, and qualifications.

As you grow and develop, your benefits will grow with you. What shape they take all depends on what direction your career takes.

• Encouragement of Flexible working

• 10% annual on-target bonus

• 6% employer contribution to the BT Ireland Pension Scheme to plan for your future financial health

• Healthcare cover for you to plan for your future health whilst participating in our wellness programme with a calendar of activities

• Life Assurance from 1st day of employment (4 times basic salary)

• Permanent Health Insurance cover (income continuance)

• 25 days of holiday entitlement, and the opportunity to buy up to five more days every year

• There’s also great support for working parents including pay whilst on maternity, adoptive, and paternity leave

• Free broadband if our service is available at your address

• Opportunity to buy BT shares, and share in our future success with tax-advantaged employee saving plans

• Opportunity to take time off for volunteering, and we’ll help with your fund raising too

• Subsidised sports and social club

• Please check out our diversity and inclusion information section to learn about BT Ireland’s passion and commitment to D&I

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
Returnship
Location
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More information needed
Hours
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More information needed
Benefits
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More information needed
Work-life balance
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More information needed
Role modelling
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More information needed
Autonomy
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More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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