Network Cloud Engineering Professional 2

Recruiter: Mark Thomas

Hiring Manager: Kaitlynn Rose

Career Grade: E

Internal Closing Date: 24/08/2026

About the role

In Network Operations, we monitor and manage BT’s UK platforms and services 24/7, 365 days a year. This includes our UK transmission networks, core IP networks supporting Broadband, Ethernet and Mobile services, as well as legacy services such as PSTN, Private Circuits and ISDN30.

We also manage BT’s internet peering, Europe’s largest Wi Fi network, power and environmental systems across our exchanges, and the internal networks supporting BT staff and sites worldwide. Alongside this, our Cyber Security team handles a high volume of daily cyber threats, and our Network Cloud team is transforming our data centres to support evolving technologies.

Our role is to identify and resolve issues before they impact customers wherever possible. When incidents do occur, we respond quickly, restoring service efficiently while keeping customers and stakeholders informed with clear and timely communications. For Ethernet, MEAS and private circuit customers, we also carry out specialist diagnostics and repairs.

Most of the teamwork shifts in our operations centre at Adastral Park, delivering day-to-day service management. We collaborate closely with field engineers, customer-facing teams, other network service areas, and external suppliers. As technology evolves, Network Operations continues to grow and adapt to meet increasing demand.

What you’ll be doing

• Diagnose and resolve faults across Linux, OpenStack and SDN environments.
• Troubleshoot network connectivity and performance across tenant platforms.
• Support tenant onboarding, testing and day-to-day operations.
• Take ownership of incidents from start to finish, ensuring fast and effective resolution.
• Lead complex or high-impact incidents, making key technical decisions.
• Keep customers and stakeholders updated with clear, timely communications.
• Proactively monitor services using OSS tools to spot and fix issues early.
• Manage supplier escalations and drive timely resolutions.
• Maintain accurate documentation, processes and incident notes.
• Work closely with teams across Design, Build, Operations and suppliers to resolve issues.
• Ensure smooth handovers between teams to reduce service risk.
• Coach and support colleagues, sharing knowledge and best practice.
• Step up to provide leadership cover when needed.
• Drive continuous improvement by identifying gaps and improving ways of working.
• Follow processes, policies, and security standards at all times.

Essential Skills / Experience

• Networks / Cloud experience
• Experience with Linux (Ubuntu). OpenStack experience is not required but a nice to have. (Nova, Neutron, Swift, Glance, Keystone).
• Solid understanding of IP networking (Routing, Switching, MPLS) and SDN (ideally Juniper Contrail).

Desirable Skills / Experience

• Proven ability to troubleshoot complex technical issues across infrastructure and networks.
• Good understanding of SLAs, incident management and service performance metrics.
• Confident taking ownership of issues and driving them through to resolution.
• Experience working with suppliers and vendors to deliver results.
• Strong communication skill, clear, concise and customer-focused.
• A collaborative approach, working effectively across teams and stakeholders.
• Ability to lead, mentor and step up when needed.
• Proactive, curious and solutions-focused mindset.
• Commitment to learning and development. An interest IP Networking or Linux certification (e.g. CCNA/JNCIA).
• Strong attention to detail and awareness of service impact and risk.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

10% on target annual bonus

Access to an online private GP 24/7 for you and your immediate family

Market-leading paid carers leave with up to 2 weeks off

Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

Discounted EE and BT products, including mobile and broadband

Market leading Pension scheme – 5% from you and 10% from us

Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.