Mobile Development Labs Support Engineer

Working Style: On-site

About the role

In this role, you’ll be at the forefront of driving automation capabilities and innovative solutions across our Mobile Innovation Labs, with a strong focus on Lab support for Radio access Network, remote access, and physical infrastructure. Your work will enable faster, smarter, and more reliable testing environments that underpin the evolution of our mobile network technologies.

You’ll collaborate within a dynamic team to design and deliver automated open-source scripts, tools, and test solutions that address complex technical and business challenges. By applying best practices, leveraging cutting-edge technologies, and using your problem-solving skills, you’ll help shape the future of network automation.

This role isn’t just about technical expertise—it’s about engagement, influence and on the Job learning. You’ll work closely with technology delivery teams, business partners, and stakeholders to ensure solutions are robust, secure, and aligned with strategic goals. Your ability to communicate effectively and foster collaboration will be key to delivering impactful outcomes.

Ultimately, your contribution will accelerate innovation, improve efficiency, and enhance the quality of services for millions of customers—making this role critical to our success in a rapidly evolving telecom landscape.

What you’ll be doing

• Support day‑to‑day testing activities across BT Mobile Innovation Labs.
• Ensure reliable mobile handset connectivity to the EE/BT Mobile Network and associated test environments.
• Maintain lab readiness by configuring devices, SIMs, tools, and connectivity equipment.
• Monitor and troubleshoot issues across RAN, devices, logging tools, network access, and lab platforms.
• Follow standard setup procedures for devices and tools used across the labs.
• Perform root‑cause analysis on connectivity issues and escalate to engineering teams where required.
• Build tools and databases to support configuration changes, track assets and conduct health checks.
• Create dashboards and reporting solutions to track lab usage, device behaviour, network performance, and issue trends.
• Document processes, maintain configuration records, and support continual improvement of lab systems.
• Act as the primary contact for remote engineers accessing Bristol labs.
• Provide technical support for configuration, device setup, log capture and analysis, and environment access.
• Manage incident intake, triage, resolution tracking, and communication updates.
• Build strong working relationships with internal customers and engineering partners.

Essential Skills / Experience

• Awareness of mobile network concepts such as cell sites, radio access, signal strength, and network registration.
• Comfortable configuring and supporting test handsets.
• Basic diagnostic skills across Wi-Fi, mobile data, VoLTE, VoWiFi, USB connectivity, drivers, and common Android/iOS device behaviours.
• Familiarity with mobile log capture tools and network analysis concepts (e.g. signal metrics, call flows), or a willingness to learn. Understanding of how logs support issue diagnosis, health checks, and reporting.
• Basic Excel skills, with exposure to Power BI or similar data visualisation tools. Willingness to learn Power Automate, SharePoint Lists, Power Apps, and basic SQL/query concepts.
• Understanding of VPN fundamentals and basic Windows/macOS troubleshooting.
• Interest in scripting and automation, with exposure to PowerShell or similar tools.

Desirable Skills / Experience

• Understanding of SIM profiles, APNs, and device provisioning.
• Comfortable working with tablets, routers, SIMs/eSIMs, and other test equipment.
• Basic ADB diagnostic experience.
• Introductory PowerShell knowledge, or a strong willingness to learn scripting and automation.
• Ability or interest in automating simple tasks such as health checks, file processing, and data extraction.
• Awareness of version control tools such as Git.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

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