L&D Professional

Job Req ID: 60314

Posting Date: 14th July 2026

Closing Date: 20th July 2026

About the role

Our L&D professional will Lead the delivery of Learning and Development activities across Field Engineering, ensuring the workforce is appropriately trained, skilled and compliant. Manage training resources, budgets, external learning partnerships and apprenticeship programmes, while identifying capability gaps, driving innovation in learning solutions and continuously improving training effectiveness to support business and operational objectives.

This role helps people to make a positive difference through:

• Supporting Learning & Skills programmes within a functional area ensuring alignment with business strategy, continuous learning and performance initiatives
• Assists best practice and innovation to drive the design and delivery of effective training solutions in line with the BT Group's learning strategy.
• Assists relationships across both internal and external resources, ensuring training interventions align to both learner experience and business needs
• Driving Quality Assurance to ensure all components of a programme are delivered to relevant standards, establishing actions to provide further support.

This role requires a full UK drivers licence as you'll spend 1- 2 days a week visiting the team & venues across all of the UK

What you’ll be doing

Management of a training team is a pivotal role ensuring Field operational teams have the technical and health & safety skills needed across a variety of disciplines to succeed. Ensuring the delivery of key strategic learning programmes and initiatives, effective deployment and subsequent embedding, sustaining and measurement of learning for Field Engineering, acting as a key operational interface between operational stakeholders, 3rd parties and the learning design and delivery Teams

Key accountabilities include:

• Lead and develop a team of trainers and a training co-ordinator, identifying training risks and implementing plans to address them while supporting the growth and development of employees.
• Act as the primary contact for Networks external Health & Safety training and Field Engineering internal training programmes.
• Build and maintain effective relationships with external learning providers, colleges, apprentices and learners across all career pathways and apprenticeship programmes.
• Manage the delivery of technical, operational and Health & Safety training, ensuring training demand is met efficiently and within budget.
• Analyse workforce skills data to identify capability gaps, geographical training requirements and upskilling opportunities that support business objectives.
• Support the design, development and delivery of innovative learning solutions aligned to BT’s learning strategy, incorporating digital technologies and modern learning practices.
• Apply business insight to ensure training programmes enhance workforce capability and deliver operational value.
• Manage training budgets, controllable costs and resource planning, ensuring training is delivered cost-effectively and in line with operational and shrinkage requirements.
• Drive continuous improvement by challenging existing processes and implementing enhancements to training delivery and learner experience.
• Ensure operational excellence through effective resource management, planning and escalation of non-standard requirements to maintain high-quality learning outcomes and service delivery.
• Promote learning excellence by applying internal and external best practice to create engaging, effective and impactful learning experiences.

Essential Skills / Experience

• Self-Starter – Takes ownership of priorities, proactively identifies opportunities and risks, and drives learning initiatives forward with minimal supervision.
• Stakeholder Management – Builds and maintains effective relationships with internal and external stakeholders to ensure training solutions meet business and workforce requirements.
• Ability to influence operational leaders to align learning solutions.
• Team Coach – Develops, supports and motivates trainers and learning professionals, creating a high-performing team focused on delivering positive learner outcomes.
• Communication Skills – Delivers clear and impactful communication, tailoring messages to different audiences to influence decisions, build engagement and support successful business outcomes.
• Data Analytics – Uses workforce, training and performance data to identify skills gaps, measure effectiveness and inform evidence-based learning decisions.
• Business Insight – Applies an understanding of business strategy, operational priorities and workforce requirements to align learning solutions with organisational objectives.
• Continuous Improvement – Challenges existing processes and ways of working, innovating and identifying opportunities to improve efficiency, learner experience and training outcomes.
• Operational Excellence – Effectively plans and manages resources, budgets and training delivery to ensure high-quality learning solutions are delivered safely, efficiently and to agreed targets.

Desirable Skills / Experience

• Experience of experience leading, managing, or developing a training or learning delivery team within a complex operational environment.
• Experience operating in a fast-paced, change-driven environment with competing priorities and demanding operational schedules.
• Proven ability to co-ordinate and deliver results to agreed timescales
• Advocating and applying emerging technologies in the learning experiences
• City & Guilds Level 3 Award in Adult Education & Training or equivalent
• IOSH Managing Safely
• IQA certification

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.