IT Support Specialist

Job Description

Location:Hatfield - 3 together 2 wherever

Why this job matters

The key purpose of this role is to provide the overall BT OnePhone team with IT services and support. Investigating and diagnosing office & remote staff IT & network problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. One day will never be the same and you will have a variety of opportunities for learning and development.

What you’ll be doing

• Providing end user support to colleagues at all levels of the BT OnePhone business, in addition to setting up new users, managing LAN/VPN and maintaining the companies wired and wireless access systems as required.
• Identification of problem resolution, owning resolution and implementation to improve the company's IT systems.
• Carrying out routine configuration, installation, and maintenance of IT server infrastructure.
• Proactive management of resource to maximise network stability and resilience, takes own initiative for the rapid recovery from any errors/issues that arise. Proactively works with colleagues on the implementation of agreed changes in a planned manner to minimise service risks.
  

Skills and Experience

Working knowledge of administrating Microsoft windows domains including Active Directory, Group Policy, Hybrid Exchange, Windows Server 2016 to 2022, Office 365 and DNS.

• Ability to work on own initiative, taking ownership of issues and seeing through to resolution.
• Ability to manage own workload and adapt to shifting priorities.
• Linux administration skills (Debian/Red Hat): Postfix, Squid, Open VPN, BIND, Puppet and MySQL.
• Virtualisation Technologies (VMware)
• Familiarity with Security Applications; their implementation and best practice.

Experience you’d be expected to have

• Good overall IT knowledge and comprehension
• In-depth LAN and IP Knowledge
• Comprehension and understanding of the Microsoft Office suite of programs, Windows maintenance, and patching experience.
• Knowledge of informational technology disciplines, e.g., software applications and interfaces, production operations, quality assurance and systems management, etc.
• Knowledge of project management process and systems, ITIL/ITSM.
• Comprehension and understanding of the Microsoft Office suite of programs, Windows maintenance, and patching experience.
• Understanding of routing and switching.
• Experience of administering Linux systems.
• Experience of managing virtual machines in a production environment; including resource allocation, migration, and optimisation.

Benefits

• Annual on target bonus up to 10%
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• Purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling services, access to physiotherapy
• Season ticket loan, buy extra holidays, discounted Virgin Experience Days, financial education programmes
• Discounted BT/EE retail products including Broadband and BT Sport
• Access to 100s of retail discounts for things like groceries, travel, fashion, entertainment and more

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.