The IT Services Procurement Professional supports the effective procurement and commercial management of IT services across BT. The role works with procurement colleagues, technology teams, finance, legal, security, risk and operational stakeholders to translate business requirements into sourcing activity, supplier agreements and measurable commercial outcomes.
As a Career Level E professional, the role operates within established procurement strategies, policies and governance frameworks while taking ownership of defined sourcing projects, supplier activities, commercial analyses and contract-management deliverables. The role requires sound professional judgement, attention to detail and the ability to manage competing priorities in a complex technology and supplier environment.
The role may support procurement across areas such as:
Application development, testing and maintenance services
Application support and managed services
Infrastructure and cloud-related professional services
Systems integration and technology consulting
IT subcontracting and contingent technology services
Statements of Work, Work Orders and project-based technology engagements
Success in the position will be demonstrated through well-managed sourcing activity, clear commercial recommendations, compliant contracting, reliable procurement data and constructive stakeholder relationships.
What you’ll be doing
Sourcing and procurement delivery
Manage assigned sourcing activities from initial requirement through supplier selection, negotiation, recommendation and contract award, working within BT’s procurement governance and delegated authority.
Support Procurement Managers and Category Leads in executing category strategies for IT services.
Work with operational stakeholders to understand demand, challenge requirements constructively and develop clear sourcing specifications.
Help define sourcing strategies that consider the supply market, delivery model, commercial structure, competition, risk and required business outcomes.
Prepare and issue procurement documentation such as Requests for Information, Requests for Proposal, pricing schedules and supplier response templates.
Coordinate bidder communications, clarification questions, evaluation activity and sourcing timetables.
Help establish objective supplier-evaluation criteria covering commercial, technical, operational, security, sustainability and risk requirements.
Maintain accurate evaluation records and produce clear, evidence-based supplier recommendations.
Ensure that purchasing activity is directed to the appropriate procurement category, contract route and ordering channel.
Commercial analysis and negotiation
Analyse supplier proposals, pricing models and commercial assumptions to determine total cost, comparative value and areas of commercial risk.
Develop bid-comparison models that allow stakeholders to assess suppliers on a consistent and transparent basis.
Support or lead negotiations appropriate to the scale and complexity of the assignment.
Negotiate areas such as cost/rates, resource profiles, volume assumptions, productivity commitments, service levels, payment terms, benchmarking provisions and contractual protections.
Examine different IT services pricing models, which may include time and materials, fixed price, milestone-based, output-based, capacity-based or managed-service arrangements.
Test supplier assumptions and identify potential cost exposure arising from demand changes, indexation, minimum commitments, change requests, subcontracting or unclear scope.
Prepare concise commercial summaries and recommendations for decision-makers.
Escalate any significant commercial, contractual or supplier concerns promptly to the appropriate Procurement Manager or Category Lead.
Contracting and purchase documentation
Work with Legal, Data Privacy, Security, Finance, Tax, Risk and operational specialists to obtain the reviews and approvals required for each procurement, wherever applicable.
Support the resolution of supplier mark-ups and maintain a clear record of agreed contractual positions.
Maintain contract records and procurement documentation in the approved repositories and systems.
Support contract extensions, renewals, variations, change requests and termination or transition activity.
Monitor key commercial dates and flag upcoming expiries, notice periods or dependencies.
Supplier performance and governance
Support the onboarding and governance of IT services suppliers.
Develop effective working relationships with supplier commercial, account and delivery teams.
Participate in supplier reviews and prepare information on service, commercial, contractual and risk performance.
Contribute to supplier relationship plans for strategically important or operationally critical suppliers.
Stakeholder engagement
Build trusted working relationships with stakeholders across Procurement, Technology, Digital, Finance, Legal, Security, Risk and business operations.
Act as a professional point of contact for assigned procurement requests.
Set realistic expectations regarding procurement requirements, dependencies, approvals and decision points.
Provide timely updates on progress, risks, actions and upcoming milestones.
Escalate blockers while retaining ownership of actions within the role’s remit.
Contribute to an inclusive and collaborative working environment.
Risk, compliance and responsible sourcing
Follow BT procurement policies, controls, approval requirements and applicable laws and regulations.
Ensure that procurement records provide a complete and auditable account of the sourcing and contracting process.
Confirm that relevant risk owners and subject-matter experts are engaged before contract award.
Support compliance with responsible-sourcing requirements and supplier standards.
Consider environmental and social sustainability in supplier selection and ongoing supplier engagement.
Support audit requests and the closure of any agreed control actions.
Promote fair, transparent and competitive procurement practices.
Data, systems and continuous improvement
Use approved procurement, sourcing, contract-management and purchasing systems accurately and consistently.
Maintain reliable information on sourcing projects, contracts, suppliers, benefits, risks and actions.
Produce reports and analysis that help Procurement Managers and Category Leads make informed decisions.
Use digital procurement tools and automation to simplify repeatable work where appropriate.
Share good practice with colleagues and contribute to function-wide improvement initiatives.
Look for opportunities to reduce cycle time without weakening commercial discipline or controls.
Take ownership of personal development and build capability through feedback, learning and practical experience.
What you’ll need to succeed (Skills & Experience)
Essential procurement and commercial skills
Experience of procurement, commercial management, sourcing, contract management or supplier management in a corporate environment.
Working knowledge of an end-to-end procurement process, from requirements definition and market engagement through evaluation, negotiation, contracting and supplier management.
Good commercial awareness, including the ability to analyse pricing, supplier proposals, contractual commitments and cost drivers.
Experience supporting or leading supplier negotiations.
Ability to prepare clear comparison models, commercial recommendations and decision materials.
Sound understanding of contractual fundamentals, including scope, charges, service levels, acceptance, change control, liability, governance and exit.
Ability to maintain accurate, complete and audit-ready procurement records.
Understanding of competitive sourcing, ethical procurement and conflicts-of-interest principles.
General IT Services knowledge
Awareness of common IT service delivery models and the commercial implications of different sourcing approaches.
Ability to work with technical stakeholders and understand service requirements without needing to be the technical solution owner.
Understanding of resource-based services, including roles, skills, rate structures, locations, capacity assumptions and productivity considerations.
Analytical and digital skills
Strong numerical and analytical capability.
Ability to work confidently with commercial data, pricing schedules and financial information.
Proficiency in spreadsheet and presentation tools.
Ability to organise complex information, identify material issues and communicate conclusions clearly.
High level of accuracy and attention to detail.
Experience using e-sourcing, purchasing, contract-management or supplier-management systems is desirable.
Curiosity about how AI, automation, analytics and digital procurement tools can improve procurement outcomes.
Stakeholder and communication skills
Strong written and verbal communication skills.
Ability to present commercial issues in a clear, concise and balanced way.
Ability to maintain productive relationships while protecting BT’s commercial interests.
Collaborative approach and willingness to share information and support colleagues.
Ability to work effectively across geographically dispersed and culturally diverse teams.
Personal effectiveness
Takes ownership of assigned deliverables and follows actions through to completion.
Works independently within defined policies, controls and escalation routes.
Applies professional judgement and knows when specialist or senior support is required.
Demonstrates integrity, discretion and sound judgement when handling sensitive information.
Is curious, adaptable and willing to learn about new technologies, suppliers and commercial models.
Brings a customer-focused and improvement-oriented mindset.
Demonstrates inclusive behaviours and values different viewpoints.
Qualifications and experience
Relevant professional experience in procurement, supply chain, commercial management, contract management, finance, technology or a related discipline.
A degree or equivalent practical experience is desirable.
A procurement qualification, such as CIPS, or active progress towards one is advantageous.
Experience working with global suppliers or cross-border stakeholders is advantageous.
Exposure to IT services contracts, Statements of Work or managed-service arrangements is desirable.
Indicators of success in the role
The successful professional will:
Deliver assigned sourcing and contracting activity with appropriate quality, pace and control.
Produce robust commercial analysis and clear recommendations.
Help secure competitive and sustainable value for BT.
Maintain accurate procurement and contract records.
Identify risks early and involve the appropriate experts.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
#2 MOST INCLUSIVE COMPANY
