Inside Sales Account Manager

About BT

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

About the role

As an Inside Sales Account Manager, you’ll build long-term relationships with global customers while identifying new business opportunities and growing existing accounts through renewals, cross-selling and upselling. You’ll take ownership of the sales process, working closely with internal teams and managing opportunities and forecasts in Salesforce.

What you’ll be doing

• Building long term relationships with Customers globally and with the Internal Teams

• Creating the client landscape and understanding the customer inventory and cost base

• Generating leads / new business opportunities using Inside Sales defined capabilities

• Protecting existing revenues with resigning or upgrading existing contracts

• Administrating and forecasting business opportunities in Salesforce

• Selling the BT portfolio using Inside Sales defined capabilities according to account strategy: including cross-sell and up-sell

• Targeting the customers with regular sales campaigns, delivering campaign targets

• Acting as a SPOC for customers within BT together with Internal Teams

Essential Skills/Experience

• Ability to meet the customers’ needs in line with the business requirements

• Focusing on the objectives and the required outcomes of the processes while delivering a service

• Communicating effectively and efficiently while adapting to your audience and getting the message through as intended

• Taking the responsibility and taking care of the consequences of making decisions

• Proven experience in delivering effective and engaging presentations to a variety of audiences

• Must have the ability to work independently and taking ownership of sales projects

• Must have previous experience in customer facing roles

• Business/Economics/Engineering (Telecoms) Degree or equivalent job experience is an advantage

• Must have enthusiasm about technology and telecommunications

• English on a fluent level

• Any European language on a fluent level is an advantage

Our Package

• Attractive salary

• Cafeteria package - HUF 600,000/ year

• Performance-based bonus

• Comprehensive private health care package for all the employees, which can be extended to family members

• Nursery support for mothers returning from maternity

• Extended paternity leave: 10+10 day fully paid days

• Commuting allowance

• Home office allowance

• Employee discount opportunities

Flexibility:

• Family-friendly culture

• Smart working approach (hybrid working model, 3 together, 2 wherever)

About the role

The Account Management Professional assists with customer operations and impacts account success within a defined portfolio and may coordinate a team through the execution of high priority account initiatives and activities.

What you’ll be doing

1. Executes account activity and success positioning as a key contact throughout the lifecycle of the customer.
2. Supports the implementation of the BT group sales strategy with key customer accounts in order to contribute to the growth of revenue pools.
3. Supports and drives as a member of an account facing team empowering an ability to drive outcomes within the portfolio of accounts areas by selling strategic services.
4. Provides support when reaching out and prospecting to corporates that aren't active customers.
5. Supports customers' success by acting as a facilitator to meet a needs.
6. Supports account leads in addressing customer needs and challenges.
7. Collates comprehensive information on products and services, ensuring knowledge is current.
8. Supports critical customer-facing activities including executive engagement, company visits, briefings, and ideation workshops.
9. Supports in the implementation of ways to improve working processes within the account management team.

Essential Skills / Experience

Desirable Skills / Experience

Our Package