Inbound Services

Inbound Services– Manchester

Business Customer Service | Grade TMSV3 | Manchester | Reports to Team Leader

Join our Inbound Services Team and help keep thousands of UK businesses connected through essential 0800 and 03 number services. You’ll support customers with technical queries, urgent service changes and complex call-routing issues, helping to protect service when it matters most.

What you’ll do:

• Diagnose and resolve faults affecting inbound numbers, portal access and call reporting.

Diagnose and resolve faults affecting inbound numbers, portal access and call reporting.

• Configure customer accounts, permissions and complex call-routing profiles.

Configure customer accounts, permissions and complex call-routing profiles.

• Use systems including CCE, Inbound Architect, Oracle, CSS, OPS and ServiceNow.

Use systems including CCE, Inbound Architect, Oracle, CSS, OPS and ServiceNow.

• Support urgent requests and major incidents affecting critical customers.

Support urgent requests and major incidents affecting critical customers.

• Keep customers and internal stakeholders clearly informed through to resolution.

Keep customers and internal stakeholders clearly informed through to resolution.

What you’ll bring:

• Strong fault-finding, problem-solving and attention to detail.

Strong fault-finding, problem-solving and attention to detail.

• Confident, professional communication with customers and stakeholders.

Confident, professional communication with customers and stakeholders.

• The ability to work accurately across several systems and prioritise urgent issues.

The ability to work accurately across several systems and prioritise urgent issues.

• Experience in telecoms, technical support or a customer service environment is desirable.

• Why join us? This is a varied technical role where your work has a direct impact on customers. You’ll join a collaborative team, develop specialist inbound-services knowledge and help deliver reliable communications for businesses across the UK.

Experience in telecoms, technical support or a customer service environment is desirable.

Why join us? This is a varied technical role where your work has a direct impact on customers. You’ll join a collaborative team, develop specialist inbound-services knowledge and help deliver reliable communications for businesses across the UK.