HR Operations Analyst (India)

Recruiter: Sakshi Mehrotra

Hiring Manager:Gruh Laxmi Mohapatra

Career Grade:F

About the role

The HR Ops. Analyst assists in the delivery of people processes and practices such as payroll programmes, HRIS management and data analysis related to employment, employee relations, employment practices and procedures, and recruiting.

What you’ll be doing

• Handle ad-hoc HR related customer queries and requests.
• Take personal ownership for resolving customer requests even if these sit outside HR Services remit by working beyond organizational and functional boundaries.
• To set prior expectations and take utmost accountability and ownership towards their respective defined KRAs and beyond excellence.
• To provide clear and compliant HR advice to line managers and employees on BT policies, processes, changes and tools.
• To continuously deliver a brilliant customer experience in terms of care, knowledge and first contact resolution.
• Proactively own customer queries through resolution ensuring key performance indicators and SLA is achieved.
• Demonstrate a knowledge of HR policies and the HR practices.
• Demonstrate ways of working in line with the HR Services vision and values.
• Take an active role in buddying new starters to deliver a confident and credible HR service.
• Identify continuous improvement opportunities to drive HR efficiencies
• Play a key role in change management by understanding the need for change and doing what is necessary to make the change a success.
• Investigate, report and address root cause of service failure. Implementation of interventions to recover and restore service

To inhibit excellent inter-personal skills and work as a key team player becoming role models and taking proactive initiatives.

Essential Skills / Experience

reporting, hr ops systems, understanding of hire to retire, HR exp of min- 3-5 years

Desirable Skills / Experience

excel skills

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.