Desk Sales Professional (Mid-Market)

Job Description

Closing Date: 06/05/2026

Location: Birmingham

Term: 12 months fixed term

Why this job matters

You’ll manage a portfolio of around 80 customers from a desk-based role. You’ll build strong relationships, keep customers happy, and identify simple upsell and cross-sell opportunities, while managing accounts worth several million pounds in revenue.

What you’ll be doing

• Own and deliver revenue targets, solo or as part of a high-energy virtual sales team

• Get on the front foot with outbound sales—regular customer calls and promoting BT products and services

• Team up with field sales and specialist experts to win opportunities across BT’s core product lines

• Keep forecasts and KPIs accurate and up to date for leadership teams

• Spot and manage churn risks before they become problems

• Find and win new customer opportunities

• Grow the business using a smart, multi-channel sales approach

• Close your own deals, bringing in specialists when needed to meet customer needs

• Be the desk-based go-to for customers and partners, building strong, long-term relationships

The skills you’ll need

• Relationship-driven

• Customer-centric

• Consultative

• Influential

• Results-focused

Here are some of the great benefits we offer

• 50% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid policy: Three in the office, two remote

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.