Customer Solutions Design Specialist (Cisco)

About the role

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.

You must hold or be able to achieve SC Clearance.

We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.

We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion.

Keeping the customer at the heart of everything they do. You’ll need to have the ability to translate the technical and business perspectives and to lead others.

What you’ll be doing

• Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
• Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
• Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
• Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
• Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
• Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
• Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.

Essential Skills / Experience

• Proven experience in network design, ideally with enterprise or public sector clients
• Traditional Cisco WAN
• Traditional Cisco LAN
• Cisco Wireless
• Cisco SDA
• Catalyst Centre
• Cisco ISE

Desirable Skills / Experience

• HPE Aruba certified to Associate level (changed to Associate level) with a solid working knowledge of the following:
• Aruba AOS-S Switches
• Aruba AOS-8 WLAN
• Aruba AOS-CX Switches
• Aruba AOS-10 WLAN
• Aruba Central
• Aruba ClearPass
• Aruba SD-WAN

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.