Customer Solutions Design Specialist

Job Description

About the role

You day to day role is to design and deliver solutions for BT’s customers. Your automation design work will specialise in network solutions. Our customers are generally external customers so you will be recognised with that enhanced level of visibility and responsibility.

We are seeking a skilled and forward-thinking Automation Engineer to join our growing engineering team. This role is focused on designing, developing, and maintaining scalable automation solutions across our infrastructure, with a strong emphasis on Infrastructure as Code (IaC) and configuration management.
You will play a key role in driving efficiency, consistency, and reliability across complex enterprise environments, working closely with network, cloud, and delivery teams.

You’ll be working as part of a dedicated team that spans the globe. As a design Specialist, you’ll be responsible for delivering medium to large automation designs. Working with other designers you may even be the design lead who will be expected to review all components and then deliver the overall design. As a Specialist, you will have an expert knowledge of the overall automation design. You will contribute to technical discussions within the team and customer, leading others towards a better understanding and encouraging a dialogue to improve the design principles used in the team. You will be required to impart your design principles towards a more senior level, shaping our future direction.

What you’ll be doing

• Design and implement automation solutions using Ansible, Terraform, and other IaC tools
• Develop reusable playbooks, roles, and modules to support infrastructure and application deployment
• Automate provisioning of cloud and on-premise infrastructure (compute, network, storage)
• Integrate automation into CI/CD pipelines to enable continuous delivery
• Collaborate with network and platform engineers to automate provisioning and configuration of:
o Network infrastructure (including Cisco environments)
o Cloud services (Azure, AWS, or GCP)
• Maintain and enhance existing automation frameworks, ensuring scalability and reliability
• Troubleshoot automation failures and optimise performance
• Promote automation best practices and mentor teams on adoption
• Ensure compliance with security, governance, and operational standards

Essential Skills / Experience

• Strong hands-on experience with:
o Ansible (playbooks, roles, AWX/Tower)
o Terraform (modules, state management, workspaces)
• Solid understanding of Infrastructure as Code principles
• Experience with cloud platforms (Azure preferred / AWS / GCP)
• Scripting skills in Python, Bash, or PowerShell
• Familiarity with CI/CD tools (e.g., Azure DevOps, Jenkins, GitHub Actions)
• Knowledge of version control systems (Git)
• Experience working in Agile / DevOps environments
• Understanding of networking concepts (routing, switching, firewalls)

Desirable Skills / Experience

• Experience with additional automation tools (e.g., Puppet, Chef, SaltStack)
• Exposure to Kubernetes / container orchestration
• Experience with API integrations and automation
• Knowledge of SD-WAN, ACI, or network programmability
• Familiarity with monitoring and observability tools
• Certifications in cloud platforms or automation (HashiCorp, Red Hat, etc.)

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.