Lead Customer Solutions Design Specialist

Job Description

We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.

About the role

The Lead Technical Design Authority (LTDA) is the Senior Technical Leadership role aligned to major accounts. This may be one or more existing accounts running complex BT services and/or a business development account pre-sales.

The key purpose of the role is to enhance the customer experience and ultimately drive profitable growth. The LTDA is the customers Trusted Advisor on all things technology and design and as such becomes an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas.

What you’ll be doing

• Be part of the Client Partner’s leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and RFT.
• Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The roadmap draws on the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the account development plan.
• Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality.
• Provide leadership to the operational teams in moments of major customer jeopardy.
• Ensure technical risks and issues that could impact the service are owned by the appropriate persons.
• Create, own and execute regular governance forums – at least quarterly - with the Client Partner and Technical & Service Design to evidence continuous progress against personal goals and account goals.

Essential Skills / Experience

• Proven experience in network design, ideally with enterprise or public sector clients
• CCNA, CCNP, CCIE or equivalent
• Experience working in LAN/Campus, WAN and/or Cisco Wireless environments

Desirable Skills / Experience

• Traditional Cisco WAN
• Traditional Cisco LAN
• Cisco Wireless
• Catalyst Centre
• Palo Alto & Fortinet firewalls
• Cisco ISE
• Infoblox for DDI

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• 25 days Holiday
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.