Customer Solutions Design Specialist

Job Description

Locations Considered: Birmginham or London

Occasional travel to customer site within Derby or London may be required.

You will require SC Clearance for this role - please only apply if you are eligible (UK resident for at least the last 5 years)

Why this job matters

Our team lead the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array of vendors such as Cisco, Fortinet, Juniper, Aruba and Microsoft and technologies such as SD-WAN, SD-A, ISE, ACI, Webex, MS Teams & NextGen FWs to name but a few.

We take High Level Designs into the Low Level detail at the Post-Sale stage, then implement the solution followed by thorough testing before handing over into the relevant support or managed service teams.

We’re looking for someone who not only has the technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You’ll need to have the ability to translate the technical and business perspectives and to lead others.

What you’ll be doing

• Collaborate with customers to understand their technical requirements and translate them into clear, detailed solution designs using established design methodologies.
• Lead the technical direction of projects, ensuring optimal solution design that meets customer needs and aligns with best practices.
• Oversee review and validation processes for new developments and existing products, ensuring seamless integration and considering the broader impact on the product roadmap.
• Drive continuous improvement in design and delivery capabilities for end-to-end technical solutions.
• Manage customer solution design engagements, including creating statements of work and coordinating any third-party deliverables.
• Build strong, trusted relationships with senior stakeholders by providing expert service design guidance and influencing strategic decisions.
• Resolve complex solution and service challenges, lead root cause analysis, and manage escalations effectively.
• Identify potential risks proactively and implement robust controls and mitigations, ensuring compliance with industry standards and company policies.

• You will work within a team of experienced Network Designers supporting one of the world's most recognised and successful brands.

What experience you'll need

Professional skills
• Must hold or be able to achieve SC-level Security Clearance.
• Analytical thinking and designer mindset
• Industry accreditation (e.g.: Cisco CCNP/CCIE) at professional/expert level in ICT with special focus on Service provider or Enterprise networking or equivalent experience (WAN, LAN, Wi-Fi).
• Ability to interpret Customer needs, assess the full requirements, identify solutions to standard and non-standard requirements.
• Experience on pre-sales activities.
• Experience in creating high quality technical designs, Customer facing proposals and detailed cost models.
• Good commercial acumen and knowledge of commercial & financial processes.
• Experience in leading virtual teams in a global environment.
• Planning and implementations across a wider range of ICT Infrastructure elements (Security, WAN optimization, Load Balancing etc.) is an advantage.

Technical skills
• Knowledge of MPLS, MPLS VPN solutions (both L2 & L3).
• In depth knowledge of LAN technologies, such as stack, VSS, VPC, Nexus technologies
• In depth technologies of WLAN in Enterprise networks, such as WLC, anchor, BYOD, FlexConnect
• Thorough knowledge of the TCP/IP protocol Suite, VLSM, IP address allocation and RIPv2, EIGRP, OSPF and BGP routing protocols, Multicast protocols like PIM, SSM & IGRP
• Knowledge of SD-WAN, particularly Fortinet will prove useful.
• Quality of Service for both LAN & WAN environments
• Technical competency should cover components such as routers, switches, routing protocols, multicast, QOS, network management platforms etc. This is not an exhaustive list but is intended to demonstrate the complexity and range of components that make up our network service Portfolio.
• Skills with diagnostic tools including ability to interpret and analyse output from network management systems, router and switch diagnostics

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.