Customer Solutions Design Analyst

Job Description

Why this job matters

1 - Customer partner - You put the customer first, promoting the breadth of services. Looks to fully understand the customers’ needs and align relevant solutions.

2 - Continuous improver - You question current processes, trying to change and work smarter. You try new approaches or ideas, seeking to understand the benefits and opportunities that they offer.

3 - Active learner - You're quick to learn from experience and mistakes, readily applying new knowledge to the next challenge. You accept feedback and develop your self-awareness.

4 - Team player - You navigate relationships openly and honestly. You share knowledge and information to directly benefit or support others.

What I’ll be doing – your accountabilities

Provides technical concurrence and sign off for elements of designs and/or network changes on BT core platforms and/or customer bids; accountable for identifying technical risk for major platforms.

Provides consultancy on network designs for platforms and/or solutions.

Develops design patterns in own technical domain.

Responsible for following and contributing to design best practice within a unit.

Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects in own area of expertise/domain

Delivers Right First-Time solutions.

Proposes technical strategy to network platforms and/or customer solutions factoring in impact and risk as appropriate.

Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.

Potentially leads a small matrix team (virtual) and is accountable for network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.

Decides on design scope and design to network platforms and/or customer solutions

Decides on the time and type of resource needed to support deliverables for complex projects.

Provide design authority for complex solutions and/or platform designs in own area of expertise

Decides on network models for design testing.

Decides on approach to resolving customer affected issues to network platforms and/or customer solutions, as appropriate.

Resolves in-life issues to network platforms and/or customer solutions, as appropriate

Decides how to re-use network designs.

Decides on implementation approaches of technology related transformation activity.

Skills required for the job

Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).

Network Solutions:

Minimum 6 years of relevant experience in network domain

Strong understanding of IP Networking

Deep understanding of Routing protocols, ability to plan, prioritize, organize, schedule, and execute assignments

Deep understanding of switching and associated technologies.

In-depth understanding and hands on experience on WLAN, WLCs.

Knowledge of hardware and able to suggest right equipment to meet customer need.

Well-versed with design concepts like HLD, LLD and BOM.

Extensive knowledge of MS Visio, CCW and Other Network tools

CCNP or equivalent desirable

Good understanding of software defined networking (SDN)

Should have minimum 2 to 3 years in any of the SDWAN Technology e.g. Cisco (Viptela) SDWAN, Meraki SDWAN, Fortinet and Palo Alto.

Protocols:

EIGRP, OSPF, MPLS, BGP, MP-BGP, Multicast, AnyCast, DSCP/QoS, EVPN, VxLAN, OTV.

Python, JSON, Power cell programming is good to have.

Understanding of IT infrastructure components, Cloud knowledge –MS Azure associate level certification.

Experience you would be expected to have

Able to deliver stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues within the domain of the role.

Provides technical leadership to internal stakeholders and customers regarding the platform and/or customer solutions.

Acts as a point of contact for technical expertise to more junior designers or those outside of own domain.

Expert user of design tools; seeks opportunities to contribute to new design tools for BT, and for external adoption.

Makes recommendations on design tools and processes for network platforms and/or customer solutions, where appropriate.

Able to solve problems typically specific to complex components across the network platform and/or customer solutions.

Able to solve known and complex/unknown problems that may lie outside the domain of the role.

Resolve the majority of problems independently, however, may seek guidance where there is interaction with other domains. May provide guidance to others in their area of domain expertise

Impact of decisions are specific to the design scope and design for complex components of network platforms and/or customer solution.

Evidence of successful transformation measures – e.g. change in processes, innovative designs.

Mentors and share knowledge with others.

The skills you’ll need

TroubleshootingBusiness StrategyPresenting/DemonstratingRequirements AnalysisRoot Cause AnalysisRequirements GatheringNegotiationCommercial AcumenBusiness AnalysisSolution DesignTechnology MigrationProposal DevelopmentSolution ArchitectureDecision MakingGrowth MindsetInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.