Contract Manager

Job Description

Why BT?

We’ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why Global Services?

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters?

You will manage the global contractual risk, obligations & P&L for a specific account or multiple accounts or a pillar/tower within a very complex contract, ensuring alignment to Global Contract Management transformation, best practices and frameworks. You will be the point of contact for all contractual topics within your parameter.

You will drive growth on the existing contract through effective management of moves adds and changes within your parameter.

What you’ll be doing – your accountabilities:

• Ensure the resolution of key high risk contractual issues within your parameter

• P&L ownership dedicated mid-sized complex contracts or pillars within a very complex contracts

• Accountable for ensuring contracts are effectively utilising the GS Contract Delivery Services to manage low-level contractual activities for them

• Accountable for Risk & obligation management for parameter of the contract

• Ensuring compliance to all BT governance on contracts

• Customer facing for all contractual related matters

• Accountable for Organic growth on contracts through change control

• Identifies new sales opportunities for the account and hands these to account management to pursue as required

• Ensures before contract signature that proposed contractual obligations are achievable

Skills required for the job:

• Coaching and Mentoring Skills: Provide informal ongoing mentoring and coaching to virtual team members,

• Data Analysis: ability to use robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and presents large volumes of data effectively

• Ability to review and manage team performance

• An affinity for problem solving

• Strong legal and commercial acumen

• Stakeholder Management: build strong cross-functional relationships

• Communications skills: Ability to communicate effectively at operational levels, encouraging correct process compliance and tool usage, Presents business plans, forecasts and risks to senior internal GS stakeholders with clarity

• Ability to work under pressure to coordinate the team to deliver timely and consistent outputs

• Ability to makes logical judgments about where leadership is needed in the team

• Willingness to challenge and do the right thing where required e.g. resolve contractual challenges and disputes.

Experience you would be expected to have:

MANDATORY

• Significant experience in managing medium-sized complex and non-standard contracts and accounts

PREFERRED

• Demonstrated knowledge of how to lead and support several teams with a diverse range of functions

• Possess expert resource and demand management experience and skills, including best-in-class practices

Key decisions:

• Identifies new sales opportunities for Vertical accounts and hands these to account management to pursue as required.

• Accountable for ensuring before contract signature that proposed contractual obligations are achievable.

• Commercial decisions within the contract DoA structure

Additional allowances and benefits

• Bonus

• Company car or car allowance

• Health Insurance

• Cafeteria

• Smart working allowance

A FEW POINTS TO NOTE

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

Please note that as part of our recruitment process, we conduct background checks, which include verification of the highest educational qualification. Additionally, for certain positions, a certificate of good conduct may be requested following a successful application.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.