Contract Management Associate

Recruiter: Shipra Sharma

Hiring Manager: Karan Oberoi

Career Grade: F

About the role

We are seeking a highly motivated Contract Management Associate to support and enhance our contract lifecycle management and procurement technology landscape. This role offers an exciting opportunity to work with cross-functional stakeholders, drive process excellence, and contribute to the ongoing optimisation of procurement and contract management platforms, including Ariba and Sirion CLM.

The successful candidate will play a key role in supporting business users, improving procurement processes, and ensuring operational excellence across sourcing and contract management activities.

What you will be doing (Role Accountabilities)

Strategic Responsibilities

• Support procurement leaders in the continued development and execution of the procurement technology and contract management strategy.
• Identify opportunities for process optimisation and system enhancements, developing business cases and improvement proposals for leadership review.
• Contribute to transformation initiatives focused on improving procurement efficiency, compliance and user experience.
• Support the adoption and continuous improvement of Ariba and Contract Lifecycle Management (CLM) solutions.

Operational Responsibilities

• Provide functional and operational support for procurement and contract management applications.
• Act as a key point of contact for business users, ensuring timely resolution of queries and system-related issues.
• Investigate incidents, perform root-cause analysis and coordinate resolution with relevant support teams.
• Collaborate with sourcing, procurement, legal, finance and operational stakeholders to ensure effective contract and procurement governance.
• Support the delivery of sourcing and contract management processes in line with organisational policies and controls.
• Maintain strong stakeholder relationships to drive engagement, adoption and continuous improvement.
• Monitor process performance and identify opportunities to improve operational effectiveness and compliance.
• Support change management, testing, user acceptance activities and deployment of system enhancements.

Essential Skills / Experience

• 4-5 years of experience in Contract Management, Procurement Operations, Ariba Support, CLM Administration or Process Management.
• Strong understanding of procurement processes, sourcing operations and contract lifecycle management principles.
• Experience supporting enterprise applications and troubleshooting business process issues.
• Excellent analytical, problem-solving and root-cause investigation skills.
• Strong stakeholder management and communication capabilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience driving process improvement and operational excellence initiatives.
• Strong attention to detail, governance and compliance requirements.

Desirable Skills / Experience

• Experience with SAP Ariba modules and procurement technologies.
• Knowledge of Sirion Contract Lifecycle Management (CLM).
• Understanding of sourcing, supplier management and contract governance processes.
• Experience working within a Procurement Excellence, Shared Services or Global Business Services environment.
• Exposure to project delivery, user acceptance testing (UAT) and system implementation activities.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.