Commercial Lead (Hardware)

Closing Date: Tuesday 28th July 2026

Location(s): Birmingham, Bristol, London

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

Short Description

The Home & TV business manages one of BT Consumer’s largest hardware investment portfolios, supporting millions of customers through broadband, TV and connectivity products.

As Commercial Lead (Hardware), you'll lead forecasting, planning and commercial decision-making across the portfolio, ensuring customer demand, supply plans and investment strategy remain aligned. Working across Finance, Procurement, Supply Chain, Commercial and Product teams, you'll use data, insight and commercial judgement to influence major business decisions, optimise costs and improve portfolio performance.

This is a highly visible role for someone who enjoys solving complex commercial challenges, challenging established thinking and driving better business outcomes through effective planning and strategic decision-making.

What you’ll be doing

• Lead forecasting, demand planning and commercial governance across the Home & TV hardware portfolio, driving forecast accuracy, clear accountability and effective decision-making.
• Partner with Product, Commercial, Finance, Procurement and Supply Chain teams to align demand, supply and investment plans.
• Identify opportunities to optimise value, reduce costs and balance customer outcomes, growth ambitions and financial objectives.
• Act as the strategic planning and value optimisation SME, providing independent challenge and trusted advice on investment decisions, portfolio strategy and business cases.
• Optimise CPE investment, inventory and asset performance, including refurbishment, recovery and lifecycle management activities.
• Translate complex data into clear insights and recommendations that improve planning, governance and commercial outcomes.
• Drive continuous improvement across forecasting, planning and governance processes by challenging established thinking and ways of working.
• Build strong stakeholder relationships across Product, Finance, Procurement, Supply Chain, Technology and Operations to create alignment and deliver business outcomes.

Essential Skills / Experience

• Experience leading commercial planning, forecasting, demand planning or supply planning activities, using data and insight to inform strategic and commercial decision-making.
• Strong commercial, financial and analytical capability, with experience evaluating investment decisions, managing forecasts and identifying opportunities to optimise value, reduce cost and improve business performance.
• Proven ability to influence and challenge stakeholders at all levels, driving cross-functional alignment and delivering improvements to forecasting, governance, planning processes or operating models.

Desirable Skills / Experience

• Experience within telecommunications, consumer technology, consumer electronics or retail environments.
• Experience managing hardware, device or technology portfolios.
• Experience working across Supply Chain, Procurement, Finance, Commercial and Product functions.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.