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BT Group

Commercial Insight Manager

Location:  GBR-Birmingham-Three Snowhill
Location flexibility:  3 office days / week
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Job Description

Closing Date: 03/09/2026

Location: Manchester, London, Bristol, Birmingham, or Belfast

Why this job matters

Our newly formed UK Sales & Commercial team is on an exciting growth journey, supporting businesses from small companies through to organisations with 250+ employees.

We have big ambitions to grow and transform this segment, and you’ll play a key role in helping us make it happen. You’ll be part of an exciting transformation of our sales channels and routes to market—making things better for our customers and colleagues while delivering strong commercial results for BT Business.

Turn insight into action

Our Insight function turns complex data into clear, practical recommendations that drive better commercial decisions and business performance. Working closely with Strategy, Sales, Trading, CVM and Digital teams, you’ll bring together advanced analytics, customer insight, market intelligence and data storytelling to answer key business questions and uncover new opportunities.

If you enjoy turning data into meaningful insight, influencing decisions and helping shape strategy, this is an exciting opportunity to make a real impact.

What you’ll be doing

• Lead and develop a team of 4 Insight Specialists – Coach, mentor and support your team, helping them deliver complex projects, manage priorities and workloads, and follow best-practice technical and commercial approaches.

• Turn data into action – Investigate key business questions, test hypotheses and deliver clear, actionable recommendations that shape the strategic direction of Sales & Commercial.

• Understand our customers and market – Use segmentation, customer value analysis and market intelligence to uncover opportunities and improve our understanding of customers, competitors and market trends.

• Measure what matters – Assess the impact of strategic initiatives, products and transformation programmes, using insight to recommend actions that improve business outcomes.

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• Make insight part of everyday decisions – Embed data and insight into business processes, planning and commercial decision-making.

• Work across the business – Partner with teams across Commercial, Sales, CVM, Finance and Strategy to solve complex business challenges and deliver meaningful results.

• Raise the bar on insight – Champion high-quality analysis, clear storytelling and recommendations that stand up to peer review and drive confident decision-making.

The skills you’ll need

Three essential skills

  • Commercial & Strategic Thinking – Understand business strategy and market dynamics, with the ability to turn complex challenges into clear, actionable recommendations.

  • Data & Technical Expertise – Strong data literacy with advanced Excel, SQL and visualisation skills. Experience with Qlik, Power BI, Tableau, GCP, BigQuery or AI/ML is a plus.

  • Insight & Influence – Excellent storytelling and presentation skills, with the ability to influence senior stakeholders and communicate complex insights simply.

Commercial & Strategic Thinking – Understand business strategy and market dynamics, with the ability to turn complex challenges into clear, actionable recommendations.

Data & Technical Expertise – Strong data literacy with advanced Excel, SQL and visualisation skills. Experience with Qlik, Power BI, Tableau, GCP, BigQuery or AI/ML is a plus.

Insight & Influence – Excellent storytelling and presentation skills, with the ability to influence senior stakeholders and communicate complex insights simply.

Experience you’ll bring

  • Commercial management or insight/analytics experience.

  • Using data and advanced analytics to support business decisions.

  • Strong problem-solving and strategic thinking skills.

  • Proven ability to present insights to senior/CXO audiences.

  • Experience working with diverse stakeholders in a fast-paced, matrix environment.

  • Ability to deliver high-quality work to tight deadlines.

  • Advanced Excel and PowerPoint skills.

Commercial management or insight/analytics experience.

Using data and advanced analytics to support business decisions.

Strong problem-solving and strategic thinking skills.

Proven ability to present insights to senior/CXO audiences.

Experience working with diverse stakeholders in a fast-paced, matrix environment.

Ability to deliver high-quality work to tight deadlines.

Advanced Excel and PowerPoint skills.

Here are some of the great benefits we offer

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid policy: Three in the office, two remote

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Working at BT Group

3 office days / week

A little flex time

Company employees:

100,000 across BT Group (24,000 at BT Business)

Gender diversity (m:f):

74.3:25.7 (BT Group)

Hiring in countries

Australia

Brazil

Hungary

India

Ireland

Japan

Mexico

United Kingdom

Office Locations

Company benefits

25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Bank holiday swaps
Buy or sell annual leave – buy up to 5 days/year pro rata
Carer’s leave – Two weeks paid leave
Cinema discounts
Coaching
Compassionate leave
Complimentary Medical Services
Cycle to work scheme
Employee assistance programme
Employee discounts
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced pension match/contribution
Enhanced sick pay – 3 months
Faith rooms
In house training
L&D budget – sponsored accreditation available for certain professions
Learning platform – internal and external learning content via Degreed
Learning license – unlimited access
Lunch and learns
Mental health platform access – Silvercloud
Mentoring
Neonatal leave
Open to job sharing
Open to part time work for some roles
Optional unpaid leave
Private GP service – 24/7 virtual GP access for UK colleagues
Referral bonus
Returnship
Salary sacrifice
Share options
Shared parental leave
Travel loan
Volunteer days – 3 volunteer days per year
Reservist leave
Fertility treatment leave
Pregnancy loss leave
Pregnancy support
Fertility treatment leave
Pregnancy loss leave
Pregnancy support
On-site catering
On-site barista
On-site shower
Modern office
Collaboration spaces
Private booths
On-site wellness room
Open to part-time employees
Open to compressed hours

Awards & Accreditations

2nd - Best Workplace Culture

2nd - Best Workplace Culture

Flexa awards 2026
3rd – Most loved - Large companies

3rd – Most loved - Large companies

Flexa awards 2026
Most Family Friendly Company

Top 10 - Most Family Friendly Company

Flexa awards 2025
Best Career Progression

Top 10 - Best Career Progression

Flexa awards 2025