Cloud Engineering Practitioner

About the role

• Specific business area: Networks
• Impact of the role: This role is critical to ensuring the reliability, scalability, and security of our hybrid cloud platform. The successful candidate will enable development teams to deliver business applications efficiently by providing resilient infrastructure, automated deployment capabilities, and operational support across AWS and on-premises Kubernetes environments.

By implementing modern DevOps and Platform Engineering practices, this role will help reduce deployment times, improve platform stability, enhance user experience, and strengthen operational resilience. The position plays a key role in maintaining business-critical services, resolving user issues, and ensuring that engineering teams can deliver value to customers quickly and securely.

• Link to strategy: This role directly supports the organisation's strategic priorities of cloud adoption, platform modernisation, automation, operational excellence, and application reliability.

What you’ll be doing

• Design, build, and maintain cloud and on-premises infrastructure supporting business-critical applications.
• Deploy and manage applications across AWS and on-premises Kubernetes environments.
• Build and maintain Infrastructure as Code solutions using Terraform and Ansible.
• Develop, optimize, and support GitLab CI/CD pipelines to automate infrastructure provisioning, application deployment, testing, and release processes.
• Configure and manage AWS services including Route 53, Application Load Balancers (ALB), networking, security, and platform integrations.
• Design and maintain secure connectivity between AWS services, Kong Gateway, and on-premises Kubernetes platforms.
• Support application onboarding, deployment, upgrades, and operational readiness across hybrid cloud environments.
• Implement and maintain observability solutions, including monitoring, alerting, logging, and performance tracking.
• Troubleshoot infrastructure, platform, networking, and application issues across cloud and on-premises environments.
• Collaborate with development teams to understand application requirements and implement reliable deployment solutions.
• Act as an escalation point for user-reported issues and work closely with users, developers, and platform teams to resolve problems effectively.
• Manage and maintain shared DevOps platforms including GitLab, Nexus, Vault, Harbor, Jenkins, Digital.ai, and other engineering tools.
• Perform regular platform patching, upgrades, vulnerability remediation, and lifecycle management activities.
• Evaluate, learn, and deploy new tools and technologies that support platform engineering and software delivery objectives.
• Create and maintain documentation, operational procedures, and runbooks to support day-to-day operations and knowledge sharing.

Essential Skills / Experience

• Strong experience administering and troubleshooting Kubernetes platforms in production environments.
• Hands-on experience with AWS services, including networking, load balancing, DNS, security, and application hosting.
• Strong expertise in Infrastructure as Code using Terraform.
• Experience using Ansible for configuration management, automation, and platform provisioning.
• Proven experience designing and maintaining GitLab CI/CD pipelines.
• Experience supporting hybrid cloud environments that span both AWS and on-premises infrastructure.
• Strong understanding of observability practices, including monitoring, logging, alerting, and performance analysis.
• Experience with API gateways, ingress technologies such as Kong Gateway.
• Good understanding of networking concepts, including DNS, routing, load balancing, TLS certificates, and connectivity troubleshooting.
• Experience managing and supporting DevOps tools such as GitLab, Nexus, Harbor, Vault, Jenkins, and similar platforms.
• Experience performing platform upgrades, patching, and vulnerability remediation activities.
• Strong troubleshooting and problem-solving skills across infrastructure, platform, and application layers.
• Ability to understand end-to-end application architecture and support services throughout the application lifecycle.
• Strong communication skills with the ability to work effectively with users, developers, architects, and operations teams.
• Ability to document solutions, operational procedures, and technical designs clearly.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.