CHM Senior Associate

Job Description

Why this job matters

Change Management aims to maximise the number of successful IT changes by ensuring
that risks have been adequately assessed, authorised, and safely deployed into live
environments, limiting unintentional impact to our customers.

What you’ll be doing

Owns the change Request for its lifecycle end to end.
Has autonomy over the Agile Governance of the change Request.
Follows ITIL latest framework.
Dealing variety of queries from all levels of management within BT Group.
CM should act as change control board and Agile governance techniques.
Liaise with the other teams within BT to ensure the correct ownership of
customers on the system.
Coordinate with other departments across BT to arrange access into customer
premises for BT engineers.
Should be able to work on BT and customer tools.
Ensure operational procedures are in place, maintained and followed as
appropriate.
Validate the RFC form with Build, Test, impact assessment and Roll back plan.
Pre-Check all the supporting document and seek technical validation.
Drive changes request in Internal/External CAB for approval.
Well Versed with Emergency change process.
Should know planned maintenance process and handling of 3rd party suppliers.
Should be able to chair the CAB’s
Should be assertive in his/her approach.
Produce regular management reports.
Should be able to work in shifts 24x7.
The Change Management- Professional should also keep good relationship
internally with Marker Unit members and Project Teams & the Customer.
Should be able to provide reporting requirements.
Should adhere to delivery RFT.
Prevent any un-authorised activity in the environment

The skills you’ll need

*Science/ Technical Graduation, Science/ Technical Post-Graduation.
*TIL V4 Foundation Certified.
*Technical knowledge of data networks, Security, Cloud etc.
*Very competent user of Microsoft Office Tools.
*Team managerial skills
*Relevant Experienced within a Customer Infrastructure Service and Telecom.
*Must be able to demonstrate strong customer empathy, understand the impact to them as a business.
*Commercial and Business Awareness
*Must be a team player.
*Internal and External customer focused.
*Self-motivated.
*Excellent oral and written English skills.
*Articulate and accurate in data entry.
*Self-Management and Personal Development
*Problem Solving and decision making
*Professional/Technical insight
*Ability to understand global time zones and working / nonworking hours.
*Excellent time management skills.
*Flexible working 24X7.
*Good geographical knowledge of the Global contracts.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.